Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Rich L.
Friendly, efficient, and caring. Great people to do business with.
Reply from LensDirect.comMay 2, 2024
Hello Rich, Thank you for the 5-star review! We're happy to hear about your friendly and quick experience. We truly appreciate your feedback! Best regards, Nyah R. LensDirect Customer Happiness
Paul
The process to order replacement lenses is so simple but even when I made a mistake, a simple email was all it took for Karielle to fix.
Reply from LensDirect.comMay 2, 2024
Hello Paul, Thank you for your 5-star review! We're pleased to hear that you found our service helpful. Best regards, Nyah R. LensDirect Customer Happiness
KTom
I have ordered from LensDirect several times. I like that their prices are so affordable but I have had issues. On one order they put the wrong prescription in my glasses and most recently it appears that the lenses they used are not the best quality. It's as if there are tiny micro-dust particles throughout. I compared the lenses to an exact same pair I have and I can see the difference. Also, the Customer service phone number doesn't work and the chat either via text or on-line is useless. No one ever comes back on-line.
Philip M.
KAYLA was my chat agent and she was WONDERFUL. She had it taken care of before I could complain about it more. So thanks to Kayla for helping me out so quickly and without any worries. Solid!
Reply from LensDirect.comMay 2, 2024
Hello Philip, Thank you for the 5-star review! We're happy to hear about your friendly and quick experience. We truly appreciate your feedback! Best regards, Nyah R. LensDirect Customer Happiness
Valerie H.
I got prompt service from Bibi when I needed to add additional information to my order. Thank you Bibi for making this easy.
Reply from LensDirect.comMay 2, 2024
Hello Valerie, Thank you for the 5-star review! We're delighted to hear about your positive customer service experience. Best regards, Nyah R. LensDirect Customer Happiness
Gummy B.
Awesome service
Reply from LensDirect.comMay 2, 2024
Hello Gummy, Thank you for the 5-star review! We're delighted to hear about your positive customer service experience. Best regards, Nyah R. LensDirect Customer Happiness
S B.
The people are what make this company so great! Anytime I have a question or concern they instantly respond with helpful information to help me solve the problem. I love the competitive pricing as well!
Reply from LensDirect.comMay 2, 2024
Hello S B, Thank you for your 5-star review! We're happy our proactive service made your experience smooth and easy. Best regards, Nyah R. LensDirect Customer Happiness
Dr M.
KISSEL was great at assisting me in a very fast and efficient manner. Very polite and start to the point. Helped me refund 2 orders and taking the stress if that money being lost away. Great employee.
