Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Ron
Kayla was polite and efficient
Reply from LensDirect.comMay 2, 2024
Hello Ron, Thank you for the 5-star review! We're delighted to hear about your positive customer service experience. Best regards, Nyah R. LensDirect Customer Happiness
customer
It is such a pleasure in 2024 to be greeted with kind, prompt, and thoughtful customer service. Thank you Karielle!
Gina
Really helpful customer service. Karielle is friendly, knowledgeable, and caring.
Reply from LensDirect.comMay 2, 2024
Hello Gina, Thank you for the 5-star review! We're happy to hear about your friendly and quick experience. We truly appreciate your feedback! Best regards, Nyah R. LensDirect Customer Happiness
DLC
Kayla was very helpful & I was able to get a discount on my order. Excellent customer service! Thank you!
Reply from LensDirect.comMay 2, 2024
Hello DLC, Thank you for your 5-star review! We're pleased to hear that you found our service helpful. Best regards, Nyah R. LensDirect Customer Happiness
RANDY W.
Ellen, made my experience great. Personally, I think you're process takes to long. Not understanding your capabilities or work load. Ellen was able to assist me on expediting my order. Glasses arrived today, perfect 🥰. Thank you
Consumer
Great customer support. Bibi was knowledgeable, professional and addressed the matter quickly and effectively.
Reply from LensDirect.comMay 2, 2024
Hello Consumer, Thank you for the 5-star review! We're happy to hear about your friendly and quick experience. We truly appreciate your feedback! Best regards, Nyah R. LensDirect Customer Happiness
Jeffrey C.
I had a bit of an unusual request and Keisha took care of it. A really nice and helpful person.
Reply from LensDirect.comMay 2, 2024
Hello Jeffrey, Thank you for the 5-star review! We're delighted to hear about your positive customer service experience. Best regards, Nyah R. LensDirect Customer Happiness
Greg P.
I received quick and helpful information about the lenses i ordered. Thank you.
Reply from LensDirect.comMay 2, 2024
Hello Greg, Thank you for the 5-star review! We're happy to hear about your helpful and quick experience. We truly appreciate your feedback! Best regards, Nyah R. LensDirect Customer Happiness
