Anne L.
Bibi provided great information about…
Bibi provided great information about my purchase.my questions were answered completely and plainly so I had more confidence about the process.

Excellent
Based on 11,626 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Anne L.
Bibi provided great information about my purchase.my questions were answered completely and plainly so I had more confidence about the process.
Mark D.
Kurshel was great. Very knowledgeable and took care of my query/concern very quickly. Thank you!
Reply from LensDirect.comMay 2, 2024
Hello Mark, Thank you for your 5-star review! We're happy our proactive service made your experience smooth and easy. Best regards, Nyah R. LensDirect Customer Happiness
NANCY S M.
Sharissa Phillip was amazing. So helpful and understanding.
Reply from LensDirect.comMay 2, 2024
Hello Nancy , Thank you for your 5-star review! We're pleased to hear that you found our service helpful. Best regards, Nyah R. LensDirect Customer Happiness
Lily R.
Answered all my questions
Reply from LensDirect.comMay 2, 2024
Hello Lily, Thank you for the 5-star review! We're delighted to hear about your positive customer service experience. Best regards, Nyah R. LensDirect Customer Happiness
David M.
Karielle was amazing with the help she gave to me! She is a true gem!
Reply from LensDirect.comMay 2, 2024
Hello David, Thank you for the 5-star review! We're delighted to hear about your positive customer service experience. Best regards, Nyah R. LensDirect Customer Happiness
N/a
Great experience
Reply from LensDirect.comMay 2, 2024
Hello N/a, Thank you for the 5-star review! We're delighted to hear about your positive customer service experience. Best regards, Nyah R. LensDirect Customer Happiness
Maddie
Bibi was very kind and helpful! If I plan to get contacts in the future I will absolutely use this site again. Thanks again!
Leonardo S.
The process was lightening quick and customer service answered every question I asked not only thoroughly but also in a timely manner! Superb Customer Service!!
Reply from LensDirect.comMay 2, 2024
Hello Leonardo, Thank you for the 5-star review! We're happy to hear about your friendly and quick experience. We truly appreciate your feedback! Best regards, Nyah R. LensDirect Customer Happiness