Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Lynn / Patricia Trahan / T.
Karielle was so friendly, courteous and answered all my questions.
Reply from LensDirect.comMay 2, 2024
Hello Lynn, Thank you for your 5-star review! We're happy our proactive service made your experience smooth and easy. Best regards, Nyah R. LensDirect Customer Happiness
KM S.
Customer service rep was extremely helpful and very efficient. Great experience.
Reply from LensDirect.comMay 2, 2024
Hello KM, Thank you for your 5-star review! We're pleased to hear that you found our service helpful. Best regards, Nyah R. LensDirect Customer Happiness
Olga In the Midwest U.
Bibi was knowledgeable and fixed my order problems!
Reply from LensDirect.comMay 2, 2024
Hello Olga, We're grateful for your 5-star review! We're glad to hear about your exceptional customer service experience. We're delighted we could assist you with resolving the issue. Best regards, Nyah R. LensDirect.com
Yann L.
Bibi has been very helpfull to track my order
Reply from LensDirect.comMay 2, 2024
Hello Yann, Thank you for the 5-star review! We're delighted to hear about your positive customer service experience. Best regards, Nyah R. LensDirect Customer Happiness
Stephanie
Daisy reached out to me regarding an error I made when placing my contact lens order. I greatly appreciate her help.
Reply from LensDirect.comMay 2, 2024
Hello Stephanie, We're grateful for your 5-star review! We're glad to hear about your exceptional customer service experience. We're delighted we could assist you with resolving the issue. Best regards, Nyah R. LensDirect.com
Eve
The website remains "glitchy," but my first order of lens replacements turned out GREAT! So, I'm ordering more lense replacements but relying on the personal customer service to get the order correct. Great customer service!!
Leonard
Sharissa was very helpful, knowledgeable, and professional.
Reply from LensDirect.comMay 2, 2024
Hello Leonard, Thank you for the 5-star review! We're delighted to hear about your positive customer service experience. Best regards, Nyah R. LensDirect Customer Happiness
Brittany S.
Bibi was AMAZING!!! She went above and beyond to help add my rx and also get them attached to my account.
Reply from LensDirect.comMay 2, 2024
Hello Brittany, We're grateful for your 5-star review! We're glad to hear about your exceptional customer service experience. We're delighted we could assist you with resolving the issue. Best regards, Nyah R. LensDirect.com
