Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Michele L.
Sharissa was excellent! Very helpful and knowledgeable. Great experience. Thank you!
Reply from LensDirect.comMay 2, 2024
Hello Michele, We're grateful for your 5-star review! We're glad to hear about your exceptional customer service experience. We're delighted we could assist you. Best regards, Nyah R. LensDirect.com
JP
Kayla was incredibly polite and FAST assisting me with a minor shipping issue....so far LensDirect has provided the best customer service I have ever had! Thank you!
Reply from LensDirect.comMay 2, 2024
Hello JP, Thank you for the glowing 5-star review! We're thrilled to learn about your positive experience with our customer service. At LensDirect, we strive to meet our customers' needs and exceed their expectations. Your kind words and support mean the world to us! Best regards, Nyah R. LensDirect.com
Tim H.
Needed some guidance and a favor. Ellen, the representative, was very helpful and because of that, I felt no hesitation in placing my order.
Logan S.
She was very helpful, solved my problem very quickly, and was so polite.
Reply from LensDirect.comMay 2, 2024
Hello Logan, We're grateful for your 5-star review! We're glad to hear about your exceptional customer service experience. We're delighted we could assist you with resolving the issue. Best regards, Nyah R. LensDirect.com
Lauren L.
So friendly and willing to help!
Reply from LensDirect.comMay 2, 2024
Hello Lauren, Thank you for your 5-star review! We're pleased to hear that you found our service helpful. Best regards, Nyah R. LensDirect Customer Happiness
Chola
Easy to understand and accommodating.
Reply from LensDirect.comMay 2, 2024
Hello Chola, Thank you for the 5-star review! We're delighted to hear about your positive customer service experience. Best regards, Nyah R. LensDirect Customer Happiness
Ryan J.
Customer service is awesome. I always order my contacts from lensdirect.com. Bibi helped me fix an order issue
Reply from LensDirect.comMay 2, 2024
Hello Ryan, We're grateful for your 5-star review! We're glad to hear about your exceptional customer service experience. We're delighted we could assist you with resolving the issue. Best regards, Nyah R. LensDirect.com
Tracy P.
Sharissa was very helpful!
Reply from LensDirect.comMay 2, 2024
Hello Tracy, Thank you for your 5-star review! We're pleased to hear that you found our service helpful. Best regards, Nyah R. LensDirect Customer Happiness
