Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Megan H.
Great customer service - Nyah was very helpful! Lowest price I’ve found for contacts.
Reply from LensDirect.comFeb 2, 2024
Hello Megan, Thank you so much for taking the time to leave us a 5-star review. Best, Natasha B, LensDirect Customer Happiness
robert S.
Karielle was a big help determining my PD
Reply from LensDirect.comFeb 2, 2024
Hello Robert, Thanks a lot for your kind words and for sharing your 5-star review with the rest of our community. Best, Natasha B, LensDirect Customer Happiness
Allie H.
Kayla was great- responded quickly, solved my issue and was friendly. I have used LensDirect twice and have always found them to have the absolute best prices and great service. Will continue to use for my contacts!
Reply from LensDirect.comFeb 2, 2024
Hello Allie, We appreciate the perfect score. Our aim is quality, and your comments motivate us to keep setting higher standards. Regards, Natasha B. LensDirect Customer Happiness
Mark M.
Patient with everything we went thru.
Reply from LensDirect.comFeb 2, 2024
Hello Mark, Thank you for the five stars . Those stars make our day brighter, and we’re always delighted to serve happy customers like you. Regards, Natasha B, LensDirect Customer Happiness
Kelly K.
Bibi was very nice and helpful. She helped make my experience with LensDirect a pleasant one.
Reply from LensDirect.comFeb 2, 2024
Hello Kelly, We’re so grateful that you took the time to leave us a 5-star review. Thank you! Best, Natasha B, LensDirect Customer Happiness
Rick M.
I am pleased with the quick and courteous service I received from the customer service department. I was running low on contacts for my one eye and the order was getting held up due to one sets of the contacts being on back order. Kayla was very helpful in getting the lense that I was running low on to me without having to wait for the other set of lenses to be available for shipment.
Reply from LensDirect.comFeb 2, 2024
Dear Rick, Thank you for highlighting our outstanding customer service in your review! We’ll pass along your compliments to our team. Look forward to serving you again soon! Thanks, Natasha B, LensDirect Customer Happiness
Hany S.
Nyah was very helpful and she everything I asked. Thank you very much Nyah
Reply from LensDirect.comFeb 2, 2024
Hello Hany, Thank you for being our customer and leaving us a wonderful 5-star review. Regards, Natasha B, LensDirect Customer Happiness
Art
Kurshel Herman was very pleasant and efficient. She understood what I needed and was knowledgeable regarding my options. Thank You
Reply from LensDirect.comFeb 2, 2024
Hi Art, Amazing feedback. Thank you so much for giving us 5 stars! Best, Natasha B, LensDirect Customer Happiness
