Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Christina B.
Keisha responded to my help request promptly, provided a clear explanation, and offered instructions on the remedy!
Reply from LensDirect.comFeb 2, 2024
Hello Christina, Many thanks for the 5-star rating. If there’s anything we can do to improve our offering, please let us know! Regards, Natasha B, LensDirect Customer Happiness
Robin D.
Personal assistance by phone & price of product
Reply from LensDirect.comFeb 2, 2024
Hello Robin, Thanks for sharing your rating with us and the community. Best, Natasha B, LensDirect Customer Happiness
Migdalia
I had forgotten to order since I still have several boxes so thank you for delivering them to me.
Reply from LensDirect.comFeb 2, 2024
Hello Migdalia, We’re really grateful and appreciate you taking the time to share your rating with us. Sincerely, Natasha B, LensDirect Customer Happiness
Scott S.
Every associate has been very helpful and willing to spend the time needed to explain things so that I understand completely before going on. Karielle was the latest to help me finish my latest order. Thank you for everything!!! Scott
Reply from LensDirect.comFeb 2, 2024
Hello Scott, We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon. Regards, Natasha B, LensDirect Custimer Happiness
T.Soriano
Kayla was very patient and helpful with my order issues.
Reply from LensDirect.comFeb 2, 2024
Hi T, We are incredibly grateful that you took the time out to leave us a 5-Star review. Regards, Natasha B LensDirect Customer Happiness
Richard W.
Kurshel was very helpful.She understood my needs and serve me with politness.
Reply from LensDirect.comFeb 2, 2024
Hello Richard, Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated! Regards, Natasha B, LensDirect Customer Happiness
Mara
Bibi was super helpful in correcting a mistake I made when ordering my prescription! I accidentally ordered the incorrect prescription for my contacts, and I reached out to Lens Direct directly to see if my mistake could be fixed. Bibi received my correct prescription and put in an order to have them reordered and sent to me ASAP.
Reply from LensDirect.comFeb 2, 2024
Hello Mara, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. Regards, Natasha B, LensDirect Customer Happiness
Alexx J.
Great online service. Quick communication and always efficient. Thanks to KISSEL who helped ease me into the process!
Reply from LensDirect.comFeb 2, 2024
Hello Alexx, Thank you for the five stars. Those stars make our day brighter, and we’re always delighted to serve happy customers like you. Sincerely, Natasha B, LensDirect Customer Happiness
