Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Jordan N.
Customer service was helpful and easy to work with. Nyah was very quick to get my order fixed.
Reply from LensDirect.comFeb 16, 2024
Hello Jordan, We’re so grateful that you took the time to leave us a 5-star review. Thank you! Regards, Natasha B. LensDirect Customer Happiness
Caren L.
KISSELwas super helpful and resent my shipping label. She also explained how to mark up my lenses before shipping.
Reply from LensDirect.comFeb 16, 2024
Hello Caren, Thank you for being our customer and leaving us a wonderful 5-star review. Regards, Natasha B. LensDirect Customer Happiness
signalphx
My 20-year old glasses with titanium frames were all scratched, but the frames still great. The lenses were progressive, so I got a new prescription and sent the glasses along with the prescription using the preprinted paid label to LensDirect. I was emailed by my customer rep, Nyah, right away to work out some details to make sure my order was perfect, and I’m very pleased with my order. It couldn’t be better. Thank you, W. Miller, Phoenix
Theona H.
Kissell is very professional and knowledgeable about the business! Answered my questions with remarkable speed, and super friendly! Thank you so much!!
Jeena D.
I can’t find my package, I’ve looked everywhere and I have waited a few days but it hasn’t showed up
Lyric R.
The process of ordering the contacts was very easy. The use of coupons make the purchase cost efficient. The delivery was very quick!
Lori T.
Bibi was very helpful with a question about my order
Mark S.
Bibi did an excellent job addressing and solving my problem.
