Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Lee L.
Sharissa was very knowledgeable and professional. She reassured me that my order would be completed to my satisfaction.
Reply from LensDirect.comMar 14, 2024
Hello Lee. We're grateful for your 5-star review! We're pleased to hear you found our service knowledgeable and professional. Best regards, Ellen Joseph. LensDirect Customer Happiness
Celina T.
I would like to thank Keisha & Bibi for helping me Keisha was great with answering all my questions before my purchase and Bibi with submitting all my information for my order, can’t wait to receive my frames with my new lenses.
Reply from LensDirect.comMar 14, 2024
Hello Celina, Thank you for the fantastic 5-star review! We're delighted to have been of assistance. We're eager to deliver your frames with the new lenses! Best regards, Ellen J. LensDirect Customer Happiness
Magoo
Prompt, seamless. Thank you!
Reply from LensDirect.comMar 14, 2024
Hello Magoo, We appreciate your 5-star review! We're happy you had a seamless experience! Best regards, Ellen. LensDirect Customer Happiness
Kimberlee M.
Kissell was great!!
Reply from LensDirect.comMar 14, 2024
Hello Kimberly, Thank you for your 5-star review! We're glad to hear that you had a great customer service experience! Best regards, Ellen J LensDirect.com
AC
Terrible customer service, will not be using lensdirect again and will be going back to 1-800 contacts for my next order
Reply from LensDirect.comMar 13, 2024
Hello Dane, Thank you for sharing your feedback; we appreciate your input. We're sorry to hear about your experience. A representative will be in touch shortly to discuss this further. Best regards, Ellen.
dane C.
I ordered glasses from LensDirect.com. The lenses were good and the frames attractive but the arms(part that goes over your ears) were so flimsy and weak the glasses would not stay on my head. That could not be fixed. I asked for replacement arms but the company declined to help. They should not be selling such cheap products that the product is unable to fulfill it's purpose.
Reply from LensDirect.comMar 13, 2024
Hello Dane, Thank you for sharing your feedback; we appreciate your input. We're sorry to hear about your experience. A representative will be in touch shortly to discuss this further. Best regards, Ellen.
Rebecca S.
Glasses were OK for a year or so then lenses began crumbling around the edges, fragments breaking off. I'm 70 years old, not active, easy on my glasses, never had anything like this occur before. Because it's outside of the 3 month window LensDirect will do nothing. I will never use this service again. It makes me wonder what sort of polycarbonate material they are using.
Reply from LensDirect.comMar 13, 2024
Hello Rebecca, We're sorry to hear about your experience with your glasses. A representative will contact you shortly to assist you further. We look forward to resolving this for you. Thank you for sharing your feedback. Best regards, Ellen J.
Johnny
Absolutely horrible service. Paid for 1-2 days express Fedex shipping, 3 days later the package still hasn't shipped, and it was labaled with USPS shipping. Cant cancel the order since the label was created. We are traveling for 2 months, now without contacs for my wife :( First and last time we will use this company
Reply from LensDirect.comMar 13, 2024
Hello Johnny, We're sorry to hear about your experience with your order. Your feedback is invaluable to us. One of our representatives will contact you shortly to assist you further. Best regards, Ellen J
