Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Patricia F.
Nyah took care of my issue. Thank you!
Reply from LensDirect.comMar 15, 2024
Hello Patricia, Thank you for your wonderful review! We're pleased to hear about your experience with resolving your issue. Thank you for choosing LensDirect! Best regards, Ellen J.
Jeanne F.
Nice work! First time working with Lens Direct and all questions were dealt with promptly. Thanks!
Reply from LensDirect.comMar 15, 2024
Hello Jeanne, Thank you for the positive feedback! We're pleased your first experience with us was pleasant. Thank you for your kind words! Best regards, Ellen J. LensDirect Customer Happiness
Beth
Alex was very helpful and courteous in assisting me with my issue. Thank you!
Reply from LensDirect.comMar 15, 2024
Hello Beth, Thank you for your fantastic 5-star review! We greatly appreciate your kind words about your customer service experience. Thank you for making it LensDirect! Best regards! Ellen J.
M V.
Quality lenses at an affordable price. Very happy with the lenses I received which were progressive gradient lenses (sun glasses). Timely delivery, excellent customer service. Bravo!
Reply from LensDirect.comMar 15, 2024
Hello M, Thank you for your wonderful feedback! We appreciate hearing that our lens replacement order surpassed your expectations, and we're pleased to have met your eyewear needs. Best regards, Ellen J. LensDirect.com
Racso
Kayla Johnson answered my concern on my order status and not seeing it on the account. She went above and beyond by fixing the issue and letting me know everything in detail! Amazing work Kayla!
Reply from LensDirect.comMar 15, 2024
Hello Racso, Thank you for taking the time to leave us such an amazing review! We're overjoyed to hear that you had a great experience with us and we look forward to serving you again soon. Best regards, Ellen J. LensDirect.com
Rae H.
Vivian was extremely helpful and patient. Your process are competitive and the reason I’m a repeat customer is your customer service!
Reply from LensDirect.comMar 15, 2024
Hello Rae, Thank you for your outstanding 5-star review! We're thrilled to hear about the extremely helpful and pleasant experiences you had. Thank you for choosing our services! Best regards, Ellen J. LensDirect.com
Kari
Bibi was great, she worked with me to solve my issue in less than 5 minutes.
Reply from LensDirect.comMar 15, 2024
Hello Karl, We truly appreciate your 5-star review! It brings us great delight to hear about your positive experience. Best regards, Ellen J. LensDirect Customer Happiness
Jim Y.
Ordering was simple and was delivered fast.
Reply from LensDirect.comMar 15, 2024
Hello Jim, Thank you for the wonderful 5-star review! We're delighted to hear about your positive ordering experience with us. We look forward to serving you again soon. Best regards, Ellen J. LensDirect Customer Happiness
