Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Barbara T.
She was very polite and answered my questions
Reply from LensDirect.comMar 15, 2024
Hello Barbara, Thank you for sharing your experience! We're delighted to hear about your wonderful customer service experience. Best regards, Ellen J. LensDirect.com
Madame B.
Quick to understand what was requested, gave pertinent information easily and with friendliness
Reply from LensDirect.comMar 15, 2024
Hello Madame, Thank you for your feedback! We're glad to hear about your positive customer service experience, and we appreciate your kind words! Best regards, Ellen J. LensDirect Customer Happiness
Nife
Great customer service with Karielle
Reply from LensDirect.comMar 15, 2024
Hello Nife, Thank you for your feedback! We're glad you had a great experience with our customer service. Best regards, Ellen J. LensDirect.com
Malinda T.
I am so happy with this company! This was my first time ordering contacts online and BIBI was so very helpful with any and all questions I had! Very kind and prompt with the answers I needed! Will be ordering from here again and again! Thank you so much BIBI!
Reply from LensDirect.comMar 15, 2024
Hello Malinda, Thank you immensely for your glowing 5-star review! We're overjoyed to hear that your first experience ordering contacts with us exceeded your expectations. We look forward to serving you again in the future! Thank you again! Ellen J. Lensdirect.com
Jay O J.
Great communication and ability to solve problems
Reply from LensDirect.comMar 15, 2024
Hello Jay, Thank you for taking the time to leave us a 5-star review. We're delighted to have met your expectations and grateful for the opportunity to serve you! Best regards, Ellen J. LensDirect.com
Consumer
Customer service agent resolved my issue wuickly and efficiently.
Reply from LensDirect.comMar 15, 2024
Hello Customer, We're pleased to hear about your experience with our customer service representative. We're glad we could meet your expectations. Thank you for your positive feedback! Best regards, Ellen J. LensDirect.com
Marlene M.
the chat feature was great. I was immediately paired with a human chat representative to help me. Bibi was so helpful and answered all of my questions. She was patient and helped walk me through what I needed. She was so pleasant and took care of things immediately for me. thank you for making my day and being so helpful, BIBI!!!
Reply from LensDirect.comMar 15, 2024
Hello Marlene, We're thrilled to hear that you had a wonderful experience with our chat feature and customer service. Thank you for making our day with your positive feedback! Best regards, Ellen J. LensDirect.com
Michelle C.
Kayla is very helpful in my order processing. I made a mistake in inputting the patient name and she help me make the correction. The process is fast and smooth.
Reply from LensDirect.comMar 15, 2024
Hello Michelle, Thank you for sharing your positive experience with us! We look forward to serving you again in the future. Best regards, Ellen J. LensDirect.com
