Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Tiffany
Very helpful
Reply from LensDirect.comMar 15, 2024
Hello Tiffany, We appreciate your 5-star review. Providing helpful assistance is what we aim for, and we're glad we could meet your expectations. Best regards, Ellen J. LensDirect Customer Happiness
Nita E.
Alex was very helpful and efficient in helping me make corrections to a pending order.
Reply from LensDirect.comMar 15, 2024
Hello Nita, Thank you for sharing your positive experience with us! We're thrilled to hear about the stellar customer service you received from us. Best regards, Ellen J. LensDirect.com
Lynette F.
Kayla was right on Sweet!
Reply from LensDirect.comMar 15, 2024
Hello Lynette, Thank you for your positive review! We're delighted to hear about your positive experience with our service. Best regards, Ellen J. Lensdirect.com
Michael A.
Ellen was very knowledgable and was able to fix my issue very quickly. Kudos to Ellen for a great attitude!!
Reply from LensDirect.comMar 15, 2024
Hello Michael, Thank you for sharing your wonderful experience with us! Your kind words motivate us to continue delivering exceptional customer service! Best regards, Ellen J. LensDirect.com
Eva C.
Kayla was extremely friendly and helpful
Reply from LensDirect.comMar 15, 2024
Hello Eva, Thank you for your 5-star review! It brings us joy to hear that you found our service friendly and helpful. Best regards, Ellen J. LensDirect.com
chris E.
Loved the help Ellen provided! Very good service!!
Reply from LensDirect.comMar 15, 2024
Hello Chris, Thank you for sharing your feedback with us! We're delighted to hear that you had a positive customer service experience. Best regards, Ellen J. LensDirect.com
Daniel T.
Kayla did a great job helping me! Thank you!!!
Reply from LensDirect.comMar 15, 2024
Hello Daniel, Thank you for your 5-star review! We greatly appreciate your feedback. Best regards, Ellen J. LensDirect.com
Barb
I needed assistance because I had a time-sensitive order. Kayla was awesome! I am very happy with my experience and will order again. :-)
Reply from LensDirect.comMar 15, 2024
Hello Barb, Thank you for your 5-star review! We're thrilled to hear that your interaction with our customer service representative was such an awesome experience. Best regards, Ellen J. LensDirect.com
