Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Kimberly B.
I needed to return my glasses, and Kayla provided me with wonderful service. She was prompt, attentive, and gave me all the details I needed for a successful exchange.
Reply from LensDirect.comMar 15, 2024
Hello Kimberly, Thank you for sharing your experience with us! We're delighted to hear of the wonderful service you received. Your feedback means a lot to us! Best regards, Ellen J. LensDirect.com
Michelle J.
KAYLA was great in helping me find a replacement frame and making the process smooth and easy!
Reply from LensDirect.comMar 15, 2024
Hello Michelle, We're elated to hear about your positive experience with our service. Your satisfaction is our priority, and we're grateful for the opportunity to serve you! Best regards, Ellen J. LensDirect.com
Lyn M.
Kayla was amazing! Walked me thru the process of reordering my lenses
Reply from LensDirect.comMar 15, 2024
Hello Lyn, Thank you for your wonderful feedback! We're thrilled to hear about your fantastic experience with our service. Best regards, Ellen J. LensDirect Customer Happiness
Derric L.
Nyah was very helpful! She quickly solved all of my problems and was able to do so in a timely manner with the integrity we wish everyone had over the phone. Thank you Nyah for being an outstanding human!
Reply from LensDirect.comMar 15, 2024
Hello Derric, Thank you for your glowing review! We're overjoyed to hear about your exceptional experience with our team. We truly appreciate your kind words and are grateful for the opportunity to serve you! Best regards, Ellen J. LensDirect.com
Jessica L.
I needed assistance on an order I placed through LensDirect.com. I was quickly able to be helped through the website chat service. KAYLA was a huge help in ensuring all the information required for my order was correctly accounted for in the system. Really exceptional customer service!
Reply from LensDirect.comMar 15, 2024
Hello Jessica, Thank you for your feedback! We're thrilled to hear about your exceptional experience with our customer service using our chat feature. Thank you for sharing! Best regards, Ellen J. LensDirect.com
Beach L.
Nyah for helping
Reply from LensDirect.comMar 15, 2024
Hello Beach, Thank you for your feedback! We're delighted to hear that your experience with our customer service was helpful. Best regards, Ellen J. LensDirect.com
Eetsie
I had an issue where my frames became damaged during the lens replacement process, which, while rare, can happen. LensDirect and staff member Kayla went above and beyond helping me select a replacement pair of frames (at NO cost to me). Highly recommend!!
Reply from LensDirect.comMar 15, 2024
Hello Eetsie, Thank you for your great feedback! Providing exceptional service and promptly resolving issues is our priority, and we're glad we could exceed your expectations. Your recommendation means a lot to us! Best regards, Ellen J. LensDirect.com
Rolando A.
Bibi, the service representative that I spoke to, was extremely efficient and very helpful. I had trouble uploading a picture on the site and she resolved the issue immediately. I certainly hope that the product is as good as her service.
Reply from LensDirect.comMar 15, 2024
Hello Rolando, Thank you for your review! It brings us immense joy to hear about your great first experience with our customer service. We're confident you'll be just as pleased with our product. Best regards, Ellen J. LensDirect.com
