Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Justin
Bibi was great to work with! Professional and efficient
Reply from LensDirect.comMar 15, 2024
Hello Justin, Thank you for taking the time to share your 5-star review with us! We're delighted to hear about your positive experience with our service. Best regards, Ellen J. LensDirect Customer Happiness
lupita R.
Good deal, great products. I always buy my lens here.
Reply from LensDirect.comMar 15, 2024
Hello Lupita, Thank you for the amazing 5-star review! We're ecstatic to hear about your satisfaction and appreciate your loyalty. Looking forward to serving you again! Best regards, Ellen J. LensDirect Customer Happiness
LAF
UPDATED: Received my sunnies and Progressive lens orders. I am SO thrilled w/my new Progressives! They were perfect right out of the shipping box. Additionally, my two customer service experiences both were helpful. Glad I gave you a second chance; the price was right, and I figure we all deserve a second chance, esp since you made it right last time. There must be some kind of issue w/sunnies b/c 3 years ago when I ordered, my expensive sunglass frames were ruined in the process of replacing the lenses. Fortunately, my Progressives then and now are the best I've worn -- perfect from the get-go. Didn't take but a couple of minutes to get used to! I'm working on getting used to my new sunnies; not quite as perfect as the Progressives, but I'm getting there w/them. At least this time, both frames were returned to me in tact. Thank you, LensDirect, for taking special care with them this time!
Reply from LensDirect.comMar 15, 2024
Hello LAF, Thank you for the 5-star review! We're pleased that you've found our customer service representatives helpful and accessible. Your positive experiences motivate us to continue providing exceptional service. Best regards, Ellen J. LensDirect Customer Happiness
Camilo F.
Love texting for customer service!
Reply from LensDirect.comMar 15, 2024
Hello Camilo, Thank you for your fantastic 5-star review! We're delighted to hear that you enjoyed our text feature. Providing convenient and efficient support is our goal. We appreciate your support! Best regards, Ellen J. LensDirect Customer Happiness
mlw
Lens Direct had the lenses I needed at a good price with quick delivery.
Reply from LensDirect.comMar 15, 2024
Hello MLW, We appreciate your 5-star review and we're thrilled to hear that you found exactly what you needed at LensDirect. We look forward to serving you again soon! Best regards, Ellen J.
customer
Sharissa promptly responded to my request to change my order because I had entered some information incorrectly. She was friendly and helpful making the correction process super simple. Thank you!!
Reply from LensDirect.comMar 15, 2024
Hello Customer, Thank you so much for your glowing 5-star review! It brings us great joy to hear about your positive experience with us. We truly appreciate your feedback and thank you for choosing our services! Best regards, Ellen J. LensDirect Customer Happiness
Charleene O.
Less than I pay locally!!
Reply from LensDirect.comMar 14, 2024
Hello Charleene, Thank you for sharing your positive feedback. We're glad to hear that our prices are competitive for you. We appreciate your support! Best regards, Ellen J. LensDirect.com
Joseph J.
Excellent! service
Reply from LensDirect.comMar 14, 2024
Hello Joseph, Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated! Best regards, Ellen J. LensDirect Customer Happiness
