Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Jim S.
Warren was great to work with and satisfied my request quickly. I was completely satisfied with the service I received. Great job!
Reply from LensDirect.comJan 25, 2024
Hello Jim, We appreciate the perfect score. Our aim is quality, and your comments motivate us to keep setting higher standards. Regards, Natasha B. LensDirect Customer Happiness
Zenaida A.
Kissel was so helpful and polite
Reply from LensDirect.comJan 25, 2024
Hello Zenaida, Thank you so much for giving us 5 stars. You made our day! Regards, Natasha B. LensDirect Customer Happiness
Douglas H.
Kurshel was really great at addressing my concern about my order. I am a very satisfied customer so far!
Reply from LensDirect.comJan 25, 2024
Hello Douglas, Thanks for your 5-star review! We sincerely appreciate your feedback. Regards, Natasha B. LensDirect Customer Happiness
douglas
Warren was attentive to my question and very knowledgeable and quick to resolve it.
Reply from LensDirect.comJan 25, 2024
Hello Douglas, Thank you for the 5-star review! We’re here to serve you anytime. Regards, LensDirect Customer Happiness
Emily
Kurshel was very helpful. Great customer service.
Reply from LensDirect.comJan 25, 2024
Hello Emily, We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Regards, Natasha B. LensDirect Customer Happiness
Phyllis R.
Excellent pricing and customer service~!
Reply from LensDirect.comJan 25, 2024
hello Phyllis, We’re so grateful that you took the time to leave us a 5-star review. Thank you! Regards, Natasha B. LensDirect Customer Happiness
Kenda Cargile B.
The customer service representative was focused on details in order to get my order 100% correct.
Reply from LensDirect.comJan 25, 2024
Hello Kenda, We spotted your 5-star review. Wow! Thank you so much for trusting us, and we can’t wait to help you again in the future. Regards, Natasha B, LensDirect Customer Happiness
Edward
Very helpful and quick response from Kushel.
Reply from LensDirect.comJan 25, 2024
Hello Edward, Thank you for being our customer and leaving us a wonderful 5-star review. Regards, Natasha B. LensDirect Customer Happiness
