Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Thomas D.
Karielle was very attentive to detail with regard to my contact lens order. She went out of her way to assist me, I am very thankful you have an employee like Karielle working for you.
Reply from LensDirect.comJan 25, 2024
Hello Thomas, We appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon. Regards, Natasha B. LensDirect Customer Happiness
LAURA J C.
Excellent customer service, Karielle was very helpful and professional. Prior to me calling and placing my order I was communicating via text message. I never waited more than five minutes for someone to answer me
Reply from LensDirect.comJan 25, 2024
Hello Laura, We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon. Regards, Natasha B, LensDirect Customer Happiness
Kathy F.
Great customer service!! Warren was excellent and helped get me squared away quickly! Never disappointed.
Reply from LensDirect.comJan 25, 2024
Hi Kathy, We’re so grateful that you took the time to leave us a 5-star review. Thank you! Regards, Natasha B, LensDirect Customer Happiness
Jenny
Sharissa was responsive polite and helpful and made sure everything went smoothly. I couldn’t get prescription to upload and she walked me through sending it via text. Really easy with her help!
Reply from LensDirect.comJan 25, 2024
Hello Jenny, Your review means a lot to us. We always strive to give our best to help our clients and I’m glad that we exceeded your expectations. We hope to see you again soon! Regards, Natasha B, LensDirect Customer Happiness
Elaine H.
I had an issue getting a promo code due to having a Canadian cel and Alex responded to my email. The issue was resolved quickly and efficientlyl.
Reply from LensDirect.comJan 25, 2024
Hello Elaine, Thanks a lot for your kind words and for sharing your 5-star review with the rest of our community. Regards, Natasha B, LensDirect Customer Happiness
Cydne M.
I spoke with Kayla and she was a big help!
Reply from LensDirect.comJan 25, 2024
Hello Cydne, Amazing feedback. Thank you so much for giving us 5 stars! Regards, Natasha B LemsDirect Customer Happiness
Carol W.
Kayla did a great job getting me exactly what I asked for!
Reply from LensDirect.comJan 25, 2024
Hi Carol, Thank you for being our customer and leaving us a wonderful 5-star review. Best, Natasha B, LensDirect Custome Happiness
John P. O.
Professional, knowledgable as to the product. Very helpful in upgrading m yorder
Reply from LensDirect.comJan 25, 2024
Hello John, We can’t wait to share your 5-star review with our team. They’ll be thrilled! Regards, Natasha B, LensDirect Customer happiness
