Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Michael
Quick response and good customer service.
Reply from LensDirect.comJan 26, 2024
Hello Michael, We spotted your 5-star review. Wow! Thank you so much for trusting us, and we can’t wait to help you again in the future. Regards, LensDirect Customer Happiness
Ives
Loved talking to Bibi. Very kind and talented person. Taking time to explain everything. Loved it.
Reply from LensDirect.comJan 25, 2024
Hello Ives, We can’t wait to share your 5-star review with our team. They’ll be thrilled! Best, Natasha B, LensDirect Customer Happiness
James
Kurshell was very helpful resolving all of my issues!
Reply from LensDirect.comJan 25, 2024
Hello James, Thank you for the 5-star review! We’re here to serve you anytime. Sincerely, Natasha B, LensDirect Customer Happiness
Stephanie
Connected with a real person, Sharissa, who answered my questions, made the necessary changes to my order and gave me a coupon discount.
Reply from LensDirect.comJan 25, 2024
Hello Stephanie, Thank you so much for giving us 5 stars. You made our day! Regards, Natasha B. LensDirect Customer Happiness
Tammy P.
Kissel was fantastic in helping me with my auto-ship. Courteous and professional, completely handled my inquiry with ease.
Reply from LensDirect.comJan 25, 2024
Hello Tammy, Thanks a lot for your kind words and for sharing your 5-star review with the rest of our community. Best, Natasha B, LensDirect Customer Happiness
Eddie Ray R.
I was extremely satisfied with how the representative resolved my issue. The representative, Alex, handled my situation promptly, professionally and efficiently. I could not be happier with customer service at the moment.
Reply from LensDirect.comJan 25, 2024
Hello Eddie, Thank you so much, we appreciate the perfect score. Your pleasure is our first priority, and we’re thrilled to have provided a wonderful experience. We hope to serve you once more. Regards, Natasha B, LensDirect Customer Happiness
philip K.
Kayla was very helpful
Reply from LensDirect.comJan 25, 2024
Hi Phillip, We spotted your 5-star review. Wow! Thank you so much for trusting us, and we can’t wait to help you again in the future. Regards, Natasha B, LensDirect Customer Happiness
Stephanie
I've used this company to order contacts for probably about 8 years. They've always treated me good and I even ordered lenses I don't normally use in my last order. Usually this company is good about safe delivery and prompt service.
Reply from LensDirect.comJan 25, 2024
Hello Stephanie, Thanks for the 5 stars, your review is a great way to let us know we’re on track for making our customers smile! We appreciate you taking the time to give your feedback and look forward to serving you again in the future. Regards, Natasha B, LensDirect Customer Happiness
