Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Ryan R.
Ellen was very helpful and thorough! I had a positive experience and would order again thru LensDirect.
Reply from LensDirect.comJan 25, 2024
Hello Ryan, Thanks for the 5-star review. You made our day! We look forward to making your day again real soon. Regards, Natasha B, LenDirect Customer Happiness
Joshua J.
Ellen provided wonderful customer support in a timely professional manner. Was resolved I a matter of seconds.
Reply from LensDirect.comJan 25, 2024
Hello Joshua, We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon. Sincerely, Natasha B, LensDirect Customer Happiness
Derek
They bent my frames so they no longer fit on my face corrrectly.
Reply from LensDirect.comJan 24, 2024
Hi Derek, I'm sorry to hear about the inconvenience with the fitment of your frames. We truly value your satisfaction, and I want to assist you in resolving this promptly. One of our representatives will reach out to you and resolve things. Your comfort is our top priority and we are here to ensure your concerns are addressed the way you want. Rest assured, we're here to find the best solution to ensure your frames are comfortable and fit well. Once I have more information, we can proceed accordingly. Thank you for your understanding and cooperation. Best, Natasha B. LensDirect Customer Happiness
Shahna B.
Customer service is very poor. Glasses are delayed beyond the original date expected, an email apologizing was sent, I called to inquire and the representative is telling me everything is normal. The company congratulates me for being upgraded to expedited shipping but the item is already late so I don't know how that's supposed to help me.
Reply from LensDirect.comJan 26, 2024
Hi Shahna! Thank you for your valuable feedback. We apologize for any delays you experienced, this is not our usual standard. Your input helps us improve, and we’ll work on ensuring faster service in the future. We hope to have the chance to serve you even better next time. Warm regards, Natasha B, LensDirect Customer Happiness
Grace R.
Nyah was wonderful! I needed to cancel my order because I have a new prescription. Nyah was able to cancel my order and now I will be able to reorder with the correct prescription.!
Reply from LensDirect.comJan 25, 2024
Dear Grace, Thank you for your gracious words! We’re delighted to hear you enjoyed Nyah's service. Providing exceptional experiences is our top priority, and your feedback motivates us to keep exceeding expectations. We look forward to serving you again soon! Warm regards, Natasha B. LensDirect Customer Happiness
Joseph A.
Alex was very helpful in the process.
Reply from LensDirect.comJan 26, 2024
Hello Joseph, Thanks for your 5-star review! We sincerely appreciate your feedback. Regards, Natasha B, LensDirect Customer Happiness
Eden B.
Alex was very helpful. She gave me the information that I needed regarding the status of my order for contacts. I had messaged late in the evening, and Alex got back to me in the 7:00 hour the next morning. Very friendly, helpful, and prompt service.
Reply from LensDirect.comJan 25, 2024
Hello Eden, You made our day with this review! ☺️We strive to deliver great experiences consistently so please give us a call whenever you need. We’ll be here, ready to assist you! Regards, Natasha B. LensDirect Customer Happiness
customer
Nyah was prompt with her customer service and was able to locate my lens shipment when I received an automated email that said my shipment was not yet received. Thank you for your help Nyah!
Reply from LensDirect.comJan 25, 2024
Hello Customer, You made our day with this review! ☺️We strive to deliver great experiences consistently so please give us a call whenever you need. We’ll be here, ready to assist you! Regards, Natasha B, LensDirect Customer Happiness
