Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Kim T.
Made a mistake on my order and Alex was quick to fix it for me.
Reply from LensDirect.comJan 26, 2024
Hello Kim, Thank you for the 5-star review! We’re here to serve you anytime. Regards, Natasha B, LensDirect Customer Happiness
Jeweltone
Great post purchase customer support from Lensdirect. The replacement lens I purchased was at higher curvature than my previous glasses and so I contacted Lensdirect. The customer service Bibi was very helpful to resolve the issue for me. I would definitely continue to purchase from Lensdirect for more glasses.
Reply from LensDirect.comJan 25, 2024
Hello Jeweltne, Thank you for taking the time to leave us a five-star rating! We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future! Sincerely, Natasha B, LensDirect Customer Happiness
LORI G from T.
Bibi was quick to respond. Professional and courteous
Emily
Very easy and solved my problem!
Reply from LensDirect.comJan 25, 2024
Hello Emily, Thanks for your 5-star review! We sincerely appreciate your feedback. Best, Natasha B, LensDirect Customer Happiness
Elly W.
Unfortunately, due to my strong prescription, they were unable to fill my order which I thought might happen. Even though that was the case, I spoke with Daisy who was extremely kind and was refunded the same day. I was extremely satisfied with the customer service and highly recommend this company.
Reply from LensDirect.comJan 25, 2024
Dear Elly, Thanks for the 5 stars, Your review is a great way to let us know we’re on track for making our customers smile! We appreciate you taking the time to give your feedback and look forward to serving you again in the future. Regards, Natasha B, LensDirect Customer Happiess
Camila
Karielle was very understanding and helpful during our call. I was very upset with the Lens Direct service but she made me feel better about the situation and solved my issue.
Reply from LensDirect.comJan 26, 2024
Hello Camilia, Thank you so much for taking the time to share your review with us. We greatly appreciate feedback from our customers and it helps us to improve our services. Sincerely, Natasha B, LensDirect Customer Happiness
Steve
I ordered prescription lenses for my glasses and the lenses they sent were not correct. After verifying the prescription and getting the run around from this company, they are not willing to correct the issue or give me a refund. The 2 pairs of lenses I received from a local company are perfect. Don't buy from this company, go to your local eyeglass store where you can get better service. It is worth paying a little more for service.
Reply from LensDirect.comJan 24, 2024
Hi Steve, I'm truly sorry to hear about the issues you've encountered with your recent order. Your satisfaction is our top priority, and I appreciate you taking the time to share your concerns. I understand the importance of receiving the correct prescription lenses, and it's disheartening to hear about the challenges you've faced. I would like to sincerely apologize for any inconvenience caused. To address this matter promptly, could you please contact us at 1-800-536-7111? I'll personally ensure that your concerns are escalated to our customer service team for immediate attention and resolution. Your feedback is invaluable, and we are committed to making things right for you. Thank you for your understanding. Best regards, Natasha B. LensDirect Customer Happiness
Kim S.
Sharissa made it easy to update my order with the necessary changes.
Reply from LensDirect.comJan 25, 2024
Hello Kim, We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Best Regards, Natasha B, LensDirect Customer Happiness
