Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Amy Reeves P.
Nyah was very thorough and explained everything well.
Reply from LensDirect.comJan 25, 2024
Hello Amy, Thank you for being our customer and leaving us a wonderful 5-star review. Regards, Natasha B. LensDirect Customer Happiness
Sam
Super easy to order replacement lenses for my glasses and customer service was super helpful when I had questions pertaining to my order. Couldn’t be an easier end more pleasurable experience.
Reply from LensDirect.comJan 25, 2024
Hello Sam, We appreciate the perfect score. Our aim is quality, and your comments motivate us to keep setting higher standards. Best, Natasha B, LensDirect Customer Happiness
Scott E.
Provided an easily understandable technical explanation for the need to upgrade to hi-index from the polycarbonate lens replacement that I had initially ordered.
Reply from LensDirect.comJan 25, 2024
Hi Scott, We spotted your 5-star review. Wow! Thank you so much for trusting us, and we can’t wait to help you again in the future. Best, Natasha B, LensDirect Customer Happiness
Meredith M.
Nyah made my experience great.
Reply from LensDirect.comJan 25, 2024
Hello Meredith, Thank you for being our customer and leaving us a wonderful 5-star review. Best Regards, Natasha B. LensDirect CustomerHappiness
Julie M.
Karielle was very helpful .Excellent service.
Reply from LensDirect.comJan 25, 2024
Hi Julie, Thanks for the 5-star review. You made our day! We look forward to making your day again real soon. Regards, Natasha B. LensDirect Customer Happiness
Vince A.
BIBI was a great help in getting my order placed. Looking forward to getting my new lenses.
Reply from LensDirect.comJan 26, 2024
Dear Vince, We are delighted to hear you had a good experience. Please let us know how we can improve our brand and get the perfect score next time around. Regards, Natasha B, LensDirect Customer Happiness
CC B.
My customer service rep Ellen was amazing. Buying new lenses at the optometrist would have been $400 for just a pair of lens. I got two pairs of lens for under $300. Once ordered, I contacted customer service to confirm how to ship my frames and Ellen gracefully held my hand throughout the whole shipping process. I am only buying lens through LensDirect.com and I will be contacting them again after my next prescription.
Reply from LensDirect.comJan 25, 2024
Dear CC, I’m happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day! Kind Regards, Natasha B, LensDirect Customer Happiness
Jenn L.
BIBI is my online agent and she keep me posted really quickly. Great communication so far, I had two pair of glasses with lens direct and they were great, I usually get one pair a year by taking advantage of their Black Friday sale code, I usually get the ultra thin glasses with tinted lens, that's like cheaper than Costco, just make sure to send the prescription in
Reply from LensDirect.comJan 25, 2024
Hi Jenn, Your comments have been shared with our entire team at LensDirect. When we hear from happy customers like you, we spread the positivity around! Hope to serve you again soon. Regards, LensDirect Customer Happiness
