Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
YHC. Las V.
Sent in my Gucci frames to get replacement readers, and the service was fast, and customer service was outstanding!!! It arrived 4 days earlier than expected. My glasses came back nice and new! The packaged was secure with no problems. I love wearing my glasses again. Thank you Lens Direct!!
Jill H.
I ordered a pair of replacement lenses in July, I sent my frames and in 7weeks when they were sent back with the new lenses, I could not see out of them at all. I returned them, Once again, I waited, 8 weeks, to get the lenses. I could not see out of these, either. I was told to return them and they would refund the money. I did this. The returned the frames in late October. I never received a refund. I contacted them multiple times and was repeatedly told I would receive a refund, this never happened. It is now December, I have no glasses and a HUGE bill of $554. I would NEVER use this company again. They are horrible.
Reply from LensDirect.comDec 8, 2023
Hi Jill, We're genuinely sorry if you ran into any issues. Your experience is important, and we're keen on figuring out what went wrong. Expect a call from one of our representatives soon—they'll work on sorting things out for you. Your comfort is our top priority, and we're here to make sure your concerns are handled just the way you want. Thanks for your understanding, and we're looking forward to chatting with you! Cheers, Natasha B. LensDirect Customer Happiness
VOGLER
Fast response to return inquiry
Reply from LensDirect.comDec 8, 2023
Hello Customer, Thank you so much for giving us 5 stars. You made our day! Regards, Natasha B. LensDirect Customer Happiness
CAROLYN M.
Disappointed that the same exact order I made 5 months ago was $15 dollars more. On Black Friday!
Reply from LensDirect.comDec 8, 2023
Hi Carolyn. Thank you so much for your feedback. Customer satisfaction is and always has been one of our top priorities. We're terribly sorry to hear about your experience and highly appreciate you bringing this to our attention. Please reach out to 1-800-536-7111, and we will make sure to solve your problem. Regards, Natasha B. LensDirect Customer Happiness
Sang K.
Kissel is great customer service person
Reply from LensDirect.comDec 6, 2023
Hello Sang, Thanks for your 5-star review! We sincerely appreciate your feedback. Regards, Natasha B, LensDirect Customer Happiness
Lauren B.
Great customer service
Reply from LensDirect.comDec 6, 2023
Hello Lauren, Thank you so much for giving us 5 stars. You made our day! Regards, Natasha B. LensDirect Customer Happiness
Deve
She replied quickly and found out about my shipment. Really appreciate how fast she responded and took care it.
Reply from LensDirect.comDec 6, 2023
Hello Deve, Thanks for sharing your review with our community. It means a lot to us. Regards, Natasha B. LensDirect Customer Happiness
Isidora
The best customer service that I have ever experienced. Keisha was so helpful! She took the time to verify that the prescription I uploaded was correct. She identified a mistake, and she called me immediately. I recommend this company to everyone. Again I want to highlight how professional and courteous Keisha was!
Reply from LensDirect.comDec 6, 2023
Hey Isidora, Thanks a bunch for your kind words about our customer service! Making our customers happy is what we're all about, and we're pumped to get another chance to bring a smile to your face. Appreciate you choosing us! Natasha B. LensDirect Customer Happiness Cheers
