Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
cristi
I had an issue with the shipping address for lenses that are in midtransit. And Kayla was very helpful.
Reply from LensDirect.comDec 6, 2023
Hello Cristi, We spotted your 5-star review. Wow! Thank you so much for trusting us, and we can’t wait to help you again in the future. Regards, Natasha B. LensDirect Customer Happiness
Patrick
Super smooth ordering experience! I had a question and received a super fast follow up email from customer service rep, Kayla. Efficient, friendly, and effective customer service is becoming rare these days, so glad to have found all of that here, thank you so much!
Reply from LensDirect.comDec 8, 2023
Hi Patrick, Your kind words about our service we appreciated it. We love making our customer’s days and we can’t wait to have the opportunity to make you smile again! Thanks for choosing us! Regards, Natasha B. LensDirect Customer Happiness
nitu
Kissel assisted me and was very helpful in updating my email address to make sure I was getting emails about my order. Thanks Kissel!
Reply from LensDirect.comDec 8, 2023
Hello Nitu, Thank you so much for giving us 5 stars. You made our day! Regards, Natasha B. LensDirect Customer Happiness
Bob
Kissel was very helpful and my call successful. She also followed up.
Reply from LensDirect.comDec 8, 2023
Hello Bob, Thank you for the 5-star review! We’re here to serve you anytime. Regards, Natasha B. LensDirect Customer Happiness
Pamela M.
Site easy to navigate. Good directions. Helpful video. Very responsive with followup contact. Provided timeline for anticipated completion of order. Kimia contacted via text and made sure I received a mailing label to send frames.
Reply from LensDirect.comDec 8, 2023
Dear Pamela, Thank you for your gracious words! We’re delighted to hear you enjoyed Kimia's service. Providing exceptional experiences is our top priority, and your feedback motivates us to keep exceeding expectations. We look forward to serving you again soon! Warm regards, Natasha B LensDirect Customer Happiness
BRIAN O.
Sharissa was great! Very helpful! Brian
Reply from LensDirect.comDec 8, 2023
Hello Brian, Thank you for the 5-star review! We’re here to serve you anytime. Regards, Natasha B. LensDirect Customer Happiness
Anonymous
Ellen was a great help getting my prescription updated.
Reply from LensDirect.comDec 8, 2023
Hello Customer, We can’t wait to share your 5-star review with our team. They’ll be thrilled! Best, Natasha Byron LensDirect Customer Happiness
Eric E.
KIMIA WAS GREAT CUSTOMER SERVICE REPRESENTATIVE
Reply from LensDirect.comDec 8, 2023
Hello Eric, We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Regards, Natasha B. LensDirect Customer Happiness
