Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Terri R.
Warren was very professional and knowledgeable. He was understanding and efficient as well and friendly. He resolved all of my lens replacement needs. Your prices are terrific too! Terri Rainey
Reply from LensDirect.comDec 8, 2023
Hello Terri, Thank you for the 5-star review! We value your feedback and can’t wait to serve you again Best, Natasha B. LensDirect Customer Happiness
jfmnurseyahoo.com
Nyah was patient, informative and knowledgeable.
Reply from LensDirect.comDec 8, 2023
Hello Customer, Thank you for the 5-star review! We’re here to serve you anytime. Best, Natasha B. LensDirect Customer Happiness
Anne Q.
Kayla was a great help when I uploaded an old script and needed to correct it. Kayla was patient and answered all my questions. She covered all the needed information as well as adjusting my order and payment. I appreciate all assistance Kayla gave.
Reply from LensDirect.comDec 8, 2023
Hello Anne, We can’t wait to share your 5-star review with our team. They’ll be thrilled! Regards, Natasha B. LensDirect Customer Happiness
Karen J.
KIMIA is the best!!! Handled my change in a matter of a minute. So pleasant as well
Reply from LensDirect.comDec 8, 2023
Hello Karen, Thanks for the 5-star review, Karen. You made our day! We look forward to making your day again real soon. Regards, Natasha B. LensDirect Customer Happiness
customer
Kimia was delightful to speak with. She was very helpful. Give her a raise. 😊
Reply from LensDirect.comDec 8, 2023
Hello Customer, We spotted your 5-star review. Wow! Thank you so much for trusting us, and we can’t wait to help you again in the future. Best, Natasha B. LensDirect Customer Happiness
Teresa H.
Kissel was extremely helpful
Reply from LensDirect.comDec 8, 2023
Hello Teresa, We’re so grateful that you took the time to leave us a 5-star review. Thank you! Best, Natasha B LensDirect Customer Happiness
Patricia J.
Sharissa was very patient and took care of my request quickly
Reply from LensDirect.comDec 8, 2023
Hello Patricia, We’re so grateful that you took the time to leave us a 5-star review. Thank you! Regards, LensDirect Customer Happiness
dean F.
Keisha was great!! Customer service at its very best!! Knowledgeable and efficient!! Problem solved in 5 minutes!! Thanks Keisha!
Reply from LensDirect.comDec 8, 2023
Hello Dean, We spotted your 5-star review. Wow! Thank you so much for trusting us, and we can’t wait to help you again in the future. Regards, Natasha B. LensDirect Customer Happiness
