Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Jeff I.
I called LensDirect about a billing issue on my side. Kimia was very helpful, professional, patient & knowledgeable. She helped me get my issue resolved without a problem. Highly recommended!
Reply from LensDirect.comDec 8, 2023
Hello Jeff, We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon. Best, Natasha Byon LensDirect Customer Happiness
Gina A.
Oneil was great, he helped me modify my order and made sure I got the best deal possible.
Reply from LensDirect.comDec 8, 2023
Thanks for the 5-star review, Gina. You made our day! We look forward to making your day again real soon. Best, Natasha B. LensDirect Customer Happiness
Michael S.
Kayla was very helpful.
Reply from LensDirect.comDec 8, 2023
Hello Michael, We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Best, Natasha B. LensDirect Customer Happiness
Sharon
Bibi went above and beyond with my order and was prompt with her replies via email. This was excellent customer service! Thank you!
Reply from LensDirect.comDec 8, 2023
Hello Sharon, Thanks a lot for your kind words and for sharing your 5-star review with the rest of our community. Regards, Natasha B. LensDirect Customer Happiness
Lynn M.
Agent was awesome!
Reply from LensDirect.comDec 8, 2023
Hello Lynn, Thank you for the 5-star review! We’re here to serve you anytime. Regards, Natasha B. LensDirect Customer
Terrance
It was pleasant
Reply from LensDirect.comDec 8, 2023
Hello Terrance, Thank you so much for giving us 5 stars. You made our day! Best, Natasha B. LensDirect Customer Happiness
Alan D.
KIMIA made the experience great. She was focused, she listened, and she was empathetic.
Reply from LensDirect.comDec 8, 2023
Hello Alan, Thanks for the 5-star review, Alan. You made our day! We look forward to making your day again real soon. Regards, Natasha B. LensDirect Customer Happiness
Ebony M.
I never really write reviews. However, I want to shout out all of LensDirect's customer service reps. What started as a nightmare was corrected finally. On September 16, 2023, I sent my eyeglasses to LensDirect for new lenses only. My frames were expensive Gucci frames and LensDirect took 6 weeks to send me glasses. To my surprise, I opened the box to find someone else's glasses and prescription lenses in the box. To say I was livid is an understatement. I had to speak to several customer service reps by phone over and over for over a week to get this corrected. I asked LensDirect to make me whole by replacing my frames and refunding me my money. Well they didn't do either. They actually purchased my same frames and replaced the lenses and after over two months, I have my beautiful glasses back in my hands. They really delivered and my eyes are happy. Way to make it right!!!! Thanks to Kayla and all the other great customer reps that worked to make this right!
Reply from LensDirect.comDec 8, 2023
Hello Ebony, We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon. Regards, Natasha B. LensDirect Customer Happiness
