Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
V.S
Bibi was super communicative and incredibly helpful. Thank you Bibi!
Reply from LensDirect.comDec 8, 2023
Hello Customer, We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Regards, LensDirect Customer Happiness
Pat
Natasha got back to me very quickly, and she solved my problem (fixed my mistake).
Reply from LensDirect.comDec 8, 2023
Hello Pat, We can’t wait to share your 5-star review with our team. They’ll be thrilled! Regards, Natasha B. LensDirect Customer Happiness
Lori H.
My experience with LensDirect started out very negative. The lab broke the frames I had sent for replacement lenses. I was told to choose new frames from their selection, but the virtual try-on program on the website was not working, so all I had to go by was my measurements to match with the frames available. I asked that my damaged frames be returned to me with the new glasses, but that didn't happen. That changed when I spoke with Warren by phone and he contacted the lab and retrieved my broken frames and had them mailed to me. His assistance made the difference for me to be as satisfied as I can with what began as an unfortunate experience. My damaged frames were my favorite and cannot be repaired. I doubt I will use LensDirect again because of this. Fortunately the frames and lenses to replace them are working for me. The replacement frames are acceptable in appearance despite having to guess how they would look on my face.
Reply from LensDirect.comDec 8, 2023
Hello Lori, We really appreciate you taking the time to leave us a review. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you. Regards, Natasha B. LensDirect Custoemr Happiness
J. R. T.
Nyah was excellent! She was quick to respond and resolve my issue!
Reply from LensDirect.comDec 8, 2023
Hello Customer, We spotted your 5-star review. Wow! Thank you so much for trusting us, and we can’t wait to help you again in the future. Regards, Natasha B. LensDirect Customer Happiness
Liv S.
Just had a pretty disappointing experience with customer support. They reached out to me to see why I hadn't checked out, which was nice because I thought I'd get some help. I explained that my coupon code wasn't working, so I had planned on purchasing elsewhere. Great opportunity for the company to get a loyal customer- I really appreciate good customer service! Unfortunately, instead of either fixing the problem or even explaining what the issue was, they told me (complete with a plethora of exclamation points) that I had better stay tuned to get the next sale. I was honestly a little dumbstruck. Why would I go back to a website who couldn't even make good on the first sale? Anyway, the interaction ended without any more communication from the service rep; I got a notification they removed me from the subscribing list, and I guess that's that. Hope your experience with LensDirect is better than mine!
Reply from LensDirect.comDec 8, 2023
Hi there,Liv I'm sorry to hear about your disappointing experience with our customer support. It's disheartening to learn that we fell short of providing the assistance you were looking for, especially with the coupon code issue. We understand the importance of good customer service, and we appreciate you bringing this to our attention. I apologize for the inconvenience caused and the lack of resolution in your case. We're committed to improving, and your feedback helps us identify areas where we can do better. If there's anything specific you'd like us to address or if you have further questions, please don't hesitate to reach out. Thank you for sharing your experience, and I hope we can have the opportunity to make things right for you. Best regards, Natasha B. LensDirect Customer Happiness
Patrick S.
Kissel was very patient and guided me through what my order needed. Great customer service!
Reply from LensDirect.comDec 8, 2023
Hello Patrick, We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon. Best, Natasha B. LensDirect Customer Happiness
Jack L.
EZPZ SUCH A GREAT EXPERIENCE KISSEL MADE MY DAY!
Reply from LensDirect.comDec 8, 2023
Hello Jack Thanks for the 5-star review, Jack. You made our day! We look forward to making your day again real soon. Regards, Natasha B. LensDirect Customer Happiness
Fred
I had an issue with my order and Karielle exceeded my expectations with her service.
Reply from LensDirect.comDec 8, 2023
Hello Fred, We spotted your 5-star review. Wow! Thank you so much for trusting us, and we can’t wait to help you again in the future. Regards, Natasha B. LensDirect Customer Happiness
