Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Albert C.
Kurshel was very helpful and helped sort out my order!
Reply from LensDirect.comDec 8, 2023
Hello Albert, We’re so grateful that you took the time to leave us a 5-star review. Thank you! Regards, Natasha B. LensDirect Customer Happiness
Calvin N.
Good service. Easy website
Reply from LensDirect.comDec 8, 2023
Hello Calvin, Amazing feedback. Thank you so much for giving us 5 stars! Best, Natasha B. LensDirect Customer Happiness
Franklin M.
The customer service representative (Ellen) was very attentive to my individual need and took great care to exceed my expectations. I highly recommend LensDirect as the go to lens replacement center! PS I would have given Six Stars, but Five was the max!!
Reply from LensDirect.comDec 8, 2023
Hello Franklin, Amazing feedback. Thank you so much for giving us 5 stars! Best, Natasha B. LensDirect Customer Happiness
David B.
I wanted to take advantage of Cyber Monday deals and get a new pair of glasses. However, during the checkout process through PayPal the discount wasn’t honored. I sent an email to LD and customer service was outstanding. Natasha was quick to respond and processed the refund to my PayPal account so that I received the advertised Cyber Monday deals. Very happy with the process and look forward to getting the new pair of glasses.
Reply from LensDirect.comDec 8, 2023
Dear David, We greatly appreciate your five-star rating. It’s fantastic to know that you had a wonderful experience with us. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know. We can’t wait to welcome you back! Best, Natasha B. LensDirect Customer Happiness
Ann S.
Oneil was so patient and very accommodating, it made getting and giving the info needed to complete my order smooth and easy.
Reply from LensDirect.comDec 8, 2023
Hello Ann, We spotted your 5-star review. Wow! Thank you so much for trusting us, and we can’t wait to help you again in the future. Regards, LensDirect Customer Happiness
Erika B.
Quick, accurate and appropriate response to my contact lens order that needed to be cancelled. Thanks Kissel for taking care of that so efficiently and kindly!
Reply from LensDirect.comDec 8, 2023
Hello Erika, Thanks for the 5-star review. You made our day! We look forward to making your day again real soon. Regards, Natasha B. LensDirect Customer Happiness
David S.
Very Helpful and friendly. Oneil Paul was terrific
Reply from LensDirect.comDec 8, 2023
Hello David, We’re so grateful that you took the time to leave us a 5-star review. Thank you! Regards, Natasha B. LensDirect Customer Happiness
Victoria F.
Natalie couldnt have been more helpful! Thank you so much for you time.
Reply from LensDirect.comDec 8, 2023
Hello Victoria, Thanks a lot for your kind words and for sharing your 5-star review with the rest of our community. Regards, Natasha B. LensDirect Customer Happiness
