Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Jake
I meant to placed an order with a great Black Friday discount. The code got removed. I emailed them to let them know and NYAH took care of everything.
Reply from LensDirect.comDec 8, 2023
Hello Jake, We can’t wait to share your 5-star review with our team. They’ll be thrilled! Regards, Natasha B. LensDirect Customer Happiness
Liz K.
My aunt has a unique pair of sunglasses that she purchased years ago. She loves them but she hasn't been able to wear them because the lenses need to be updated with her prescription (& she hasn’t found a provider to help her). This year, for her Christmas gift, I researched eye glass service providers online & found Lens Direct.com. They are very well rated so I sent an enquiry & their Customer Service Team was so helpful with quick, friendly & informative responses. They can help her! I’m going to buy a gc for my Aunt & share the LensDirect order information with her too. She will LOVE it! My special thanks to Kimia for the excellent service!
Reply from LensDirect.comDec 8, 2023
We’re so grateful that you took the time out of your day to share your review with us, Liz. We’ll make sure that your customer representative Kimia receives your kind feedback. It will make their day! Best, Natasha B, LensDirect Customer Happiness
Mecheal S.
Kayla was efficient and friendly and helped me in minutes to resolve the hiccup in getting my order processed. Nothing but good experience for me.
Reply from LensDirect.comDec 8, 2023
Dear Mecheal, It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you. Regards, Natasha B. LensDirect Customer Happiness
Arlo Wolf H.
Kayla was great :)
Reply from LensDirect.comDec 8, 2023
Hello Ario, Thank you so much for giving us 5 stars. You made our day! Regards, Natasha B. LensDirect Customer Happiness
Shawna K.
I needed help with my order. Sharissa helped me quickly and was kind while she did so. I'm so impressed. Update 12/8: I received my glasses today, they are exactly as I ordered and am so happy. I wish I had not waisted $300 on the other company who messed them up and refused to help me. I will be going to lens direct from now on. I recommend
Reply from LensDirect.comDec 8, 2023
Hello Shawna, We can’t wait to share your 5-star review with our team. They’ll be thrilled! Best, Natasha B. LensDirect Customer Happiness
brent B.
Top notch service!! Will use again in the future!! Experience was was painless and smooth….
Reply from LensDirect.comDec 8, 2023
Hello Brent, Thank you for the 5-star review! We’re here to serve you anytime. Best, Natasha B. LensDirect Customer Happiness
LuvR
Although I was not given an explanation as to why the PD calculator wouldn't capture my image, Kayla did assure me that I could either use the downloadable ruler, or, more accurately, get the pupillary distance from my ophthalmologist and send it in to gave it entered She assured me that if I notice an incorrection with my lenses, it can be fixed within 30 business days.
Reply from LensDirect.comDec 8, 2023
Hello Customer, It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you. Regards, Natasha B. LensDirect Customer Happiness
Patrick H.
My customer service rep Nyah was quick to respond via chat and addressed my question right away - she found a contact lens product that will work for me and confirmed it was consistent with my prescription. And she was there on Thanksgiving Day too! Many thanks.
Reply from LensDirect.comDec 8, 2023
Dear Patrick, It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you. Regards, Natasha B. LensDirect Customer Happiness
