JC
Quick
Quick, efficient, and helpful.
Reply from LensDirect.comDec 8, 2023
Hello JC, Amazing feedback. Thank you so much for giving us 5 stars! Regards, Natasha B, LensDirect Customer Happiness

Excellent
Based on 11,626 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
JC
Quick, efficient, and helpful.
Reply from LensDirect.comDec 8, 2023
Hello JC, Amazing feedback. Thank you so much for giving us 5 stars! Regards, Natasha B, LensDirect Customer Happiness
Liana V.
Great service
Reply from LensDirect.comDec 8, 2023
Hello Liana, Thank you so much for giving us 5 stars. You made our day! Best, Natasha B. LensDirect Customer Happiness
Eric R.
Very patient and helpful
Reply from LensDirect.comDec 8, 2023
Hello Eric, Thanks for the 5-star review. You made our day! We look forward to making your day again real soon. Regards, Natasha B. LensDirect Customer Happiness
Dave
I had trouble printing an invoice for prescription Sunglasses I ordered. Very shortly after I emailed customer service Kimia sent it to me. I ordered new lenses earlier this year and they were much better than the ones I got at Costco originally. I am extremely satisfied with Lens Direct!
Reply from LensDirect.comNov 22, 2023
Hi Dave, Our team is so grateful for the fantastic 5-star review! Your wonderful words make our day happier and inspire us to work harder. We’re overjoyed to have given you a good experience. Best, LensDirect Customer Happiness
Darren
Great experience. My order was messed up but they fixed it with ease. I'll definitely user them again.
Reply from LensDirect.comNov 22, 2023
Hello Darren, Thank you so much for giving us 5 stars. You made our day! Regards, LensDirect Customer Happiness
David B.
Nyah was extremely helpful by far the best customer service I’ve ever had!
Reply from LensDirect.comNov 22, 2023
Hello Richard, We can’t wait to share your 5-star review with our team. They’ll be thrilled! Best, LensDirect Customer Happiness
Briony V.
Lens Direct is tremendous! Nyah was extremely helpful. Her customer service skills are A +. I appreciate her quick response and guidance.
Reply from LensDirect.comNov 22, 2023
Hello Briony, We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Sincerely, LensDirect Customer Happiness
Susan H.
I sent in frames that I love because I couldn't find a new alternative that looked good. It took a little longer to have the lenses replaced in my frames but it was worth the wait. They came out great!
Reply from LensDirect.comNov 21, 2023
Hi Susan! Thanks for visiting us at LensDirect. We’re glad that the entire staff made you feel welcome. We look forward to serving you always. Regards, LensDirect Customer Happiness