Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
cory A.
There was an issue with my lens and they said to send back and they will fix them.
Reply from LensDirect.comNov 22, 2023
Hi Cory! Our team enjoys doing what they do because of customers like you. Your review just made our day. Thank you so much! Regards, LensDirect Customer Happiness
Lisa M.
Oniel did an excellent job helping me navigate to get my order status. He sent a link to get me signed up, too. Excellent customer service!
Reply from LensDirect.comNov 21, 2023
Hello Lisa, Thank you for this touching note. It has been our absolute pleasure to serve you, and we hope that you return soon. Sincerely, LensDirect Customer Happiness
Angela H.
Oneil helped so much! I broke my glasses and the company had absolutely no problem fixing them at no cost to me! Best costumer service ever! Thank you Oneil
Reply from LensDirect.comNov 21, 2023
Hello Angela, Thank you for being our customer and leaving us a wonderful 5-star review. Best, LensDirect Customer Happiness
Carlos L.
Very happy with my experience with lens direct. The prices are super affordable & really easy to use. I also had an amazing experience with an employee by the name of Keisha. She was so helpful and made my SECOND transaction better than the first one! Thank you!!!
Reply from LensDirect.comNov 21, 2023
Dear Carlos, It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you. Regards, LensDirect Customer Happiness
Beaunca
I have spent the last two years going from place to place for eye exams and glasses. I have spent so much money and still I did not have a pair of prescriptions glasses. I had the issue of the doctor giving me a very strong prescription or the prescription not placed in my glasses correctly. One day I was researching someone that could take my prescription and place them in my frames that I have owned for over 25 years. Everyone told me they could not do it and insisted that I purchase their frames. I came across LensDirect and decided to take a chance with them. I received the glasses in the mail and I was terrified to open the package. I tried the glasses on the the PD was off. I immediately contacted Kayla to advise and without any hesitation, she instructed me to send them the prescription from the doctor, sent me a return shipping label and sent me a link to properly measure my PD. On 11/07/2023, I received the recut glasses. Again, I am terrified of what I may receive. However, let me tell you, they blew it out of the park. I am screaming from the roof top thanking Kayla and the team at LensDirect for an AMAZING JOB!!!! I have so much love and appreciation for their patience and understanding. Thanks for assisting me and you have gained a customer for life. I plan to tell all my friends about my experience with you. I told my family to run not walk to get their glasses properly fixed. BECAUSE, I CAN FINALLY SEE!!!
Reply from LensDirect.comNov 21, 2023
Dear Beaunca, Wow! 🤩 Thank you so much for your incredibly kind words and for awarding us a five-star rating! We’re thrilled to hear about your fantastic experience with us. Your glowing feedback truly brightens our day. We’re honored to have had the opportunity to serve you. It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your online shopping experience even more special, please don’t hesitate to let us know. Once again, thank you for your support and for being a part of our community! Warmest regards, LensDirect Customer Happiness
Larry J.
friendly and accuarate
Reply from LensDirect.comNov 22, 2023
Hello Larry, Thank you for the rating. We’ll do an even better job next time around and earn those five stars. Regards, LensDirect Customer Happiness
Cliff S.
Keisha was very efficient, informative and patient with impatient me.
Reply from LensDirect.comNov 22, 2023
Dear Cliff, I’m happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day! Kind Regards, LensDirect Customer Happiness
Tara Malinda M.
Natasha is the best!! I had an issue with contacts I ordered. I reached out via email and leave my phone number. It took less than 24 hours to get my issue resolved. Natasha was right on it and was able to resolve the issue without questioning me.
Reply from LensDirect.comNov 21, 2023
Thank you so much, Tara, We appreciate the perfect score. Your pleasure is our first priority, and we’re thrilled to have provided a wonderful experience. We hope to serve you once more shortly. Regards, LensDirect Customer Happiness
