Destiny
Kayla was fast and efficient
Kayla was fast and efficient. As well as kind and Friendly.
Reply from LensDirect.comNov 22, 2023
Hello Destiny, Thank you so much for giving us 5 stars. You made our day! Best, LensDirect Customer Happiness

Excellent
Based on 11,626 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Destiny
Kayla was fast and efficient. As well as kind and Friendly.
Reply from LensDirect.comNov 22, 2023
Hello Destiny, Thank you so much for giving us 5 stars. You made our day! Best, LensDirect Customer Happiness
Elena
Krisell, was so kind and explain to me all my options very clear.
Reply from LensDirect.comNov 22, 2023
Hello Elena, Thank you so much for taking the time to leave us a 5 star rating it's much appreciated! Regards, LensDirect Customer Happiness
Brandy K.
I have to say. I'm doing this survey to personally thank Karrielle for going COMPLETELY OUT OF HER WAY TO HELP ME ANSWER ALL MY QUESTIONS AND POINT ME IN THE RIGHT DIRECTION WITH HONESTY, WHICH I COULDN'T HAVE BEEN HAPPIER WITH SPEAKING WITH HER TODAY. SHE'S A GREAT ASSET TO THIS COMPANY.
Reply from LensDirect.comNov 21, 2023
Hello Brandy, We appreciate the perfect score. Our aim is quality, and your comments motivate us to keep setting higher standards. Regards, LensDirect Customer Happiness
CC
Kimia was quick to respond to my question and was able to help secure my prescription! This wouldn’t have been possible without them; my eyes and I are very grateful. :)
Reply from LensDirect.comNov 21, 2023
Hello Customer, We can’t wait to share your 5-star review with our team. They’ll be thrilled! Regards, LensDirect Customer Happiness
Michelle
Karielle Did a great job helping to explain the information that was missing that your team needed in order to process my order. Her positive customer, service attitude, and willingness to help was greatly appreciated. She is a strong asset for your brand.
Reply from LensDirect.comNov 21, 2023
Dear Michelle, It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you. Regards, LensDirect Customer Happiness
Kelly B.
Natasha was very helpful!
Reply from LensDirect.comNov 22, 2023
Hello Kelly, Thank you so much for taking the time to leave us a 5-star review. Best, LensDirect Customer Happiness
Candice M.
Warren was super helpful with my concern. He worked diligently to correct the issue and resolved for me
Reply from LensDirect.comNov 21, 2023
Hi Candice, Thank you for being our customer and leaving us a wonderful 5-star review. Best, LensDirect Customer Happiness
Daniel P.
My customer service associate Kissell was awesome!
Reply from LensDirect.comNov 22, 2023
Hello Daniel, We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. Regards, LensDirect Customer Happiness