Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Lucy
Kissell was quick to respond and verify my information, making me feel more confident about LensDirect and my order.
Reply from LensDirect.comNov 22, 2023
Hello Lucy, Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! Best, LensDirect Customer Happiness
Joe
Oniel provided exceptional and fast service! Thank you
Reply from LensDirect.comNov 22, 2023
Hi Joe, Thank you for the 5-star review! We’re here to serve you anytime. Best, LensDirect Customer Happiness
Gabriel O.
Absolutely great customer service. First time using your company and I was confused called in, and was taken care. Very happy Veteran.
Reply from LensDirect.comNov 21, 2023
Thank you for the five stars, Gabriel. Those stars make our day brighter, and we’re always delighted to serve happy customers like you. Regards, LensDirect Customer Happiness
Marjory S.
Kayla was very helpful to me. I needed to get my order held until I get a new prescription at the end of the month. She really did a nice job and put my mind at ease. Thank you Kayla.
Reply from LensDirect.comNov 21, 2023
Hello Majory, Amazing feedback. Thank you so much for giving us 5 stars! Regards, LensDirect Customer Happiness
john S.
Sharissa in Customer Support is amazing. Every detail handled expeditiously!
Reply from LensDirect.comNov 22, 2023
Hello John, Thank you for being our customer and leaving us a wonderful 5-star review. Best, LensDirect Customer Happiness
Andres P.
Excellent customer service, Nyah responded to my inquires within a few minuted and followed up to make sure all questions have been addressed
Reply from LensDirect.comNov 22, 2023
Hello Andres, We’re so grateful that you took the time to leave us a 5-star review. Thank you! Best, LensDirect Customer Happiness
Suzie
Very patient and attentive. Usually customer service phone calls are terrible, but this one was great. My questions were answered and my problems were resolved.
Reply from LensDirect.comNov 21, 2023
Hello Suzie, We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Regards, LensDirect Customer Happiness
Gloria C.
NYAH gave me an update on my order that was delayed. Her sincere response was very much appreciated. Unexpectedly, she also gave me a discount due to the delay. With everything costing more these days, I really appreciated that offer, as well as her earnest response.
Reply from LensDirect.comNov 21, 2023
Hi Gloria, Our team is so grateful for the fantastic 5-star review! Your wonderful words make our day happier and inspire us to work harder. We’re overjoyed to have given you a good experience. Regards, LensDirect Customer Happiness
