Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Jessie
I contacted Lens Directs customer service after I received notification my auto refill order was shipped. I didn't need a new order yet and wanted to cancel it. Kayla was very helpful in canceling my order and making sure I received a refund.
Reply from LensDirect.comNov 21, 2023
Hello Jessie, We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Regards, LensDirect Customer Happiness
Karlene R.
Natasha from Lens Direct has been great assisting me with my replacement glasses. My doctor didn't complete my prescription and Natasha contacted me asap about the issues. Will be using Lensdirect.com in the future.
Reply from LensDirect.comNov 22, 2023
Dear Karlene, Thank you so much for the wonderful five-star review! Your gratitude inspires our team to continue offering first-rate service. We consider it an honor to have you here. Best, LensDirect Customer Happiness
Hollie
Can’t give a five star until I know you understand my dilemma. Prooof will be crucial in the coming days
Reply from LensDirect.comNov 22, 2023
Hi Hollie, We appreciate you taking the time to write a review. However, we noticed that you only gave us four stars. Please let us know if there is anything we can do to make the next experience even better so you can have an unforgettable experience. We look forward to hearing from you soon. Best, LensDirect Customer Happiness
Rob
Kissel said she would get back to me today and she fulfilled her promise and said they would expedite delivery at no extra charge due to lab delays assuring quality control.
Reply from LensDirect.comNov 21, 2023
Hello Rob, We appreciate the perfect score. Our aim is quality, and your comments motivate us to keep setting higher standards. Regards, LensDirect Customer Happiness
Kiho K.
My order took longer than expected to produce however, Sharissa was kind enough to help me figure out everything.
Reply from LensDirect.comNov 21, 2023
Hello Kiho, Thanks a lot for your kind words and for sharing your 5-star review with the rest of our community. Regards, LensDirect Customer
Don
Sharissa was very helpful, proactive and positively engaged in our conversation. She resolved my issue quickly, politely and effectively. Thank you!
Reply from LensDirect.comNov 21, 2023
Hello Don, We’re so grateful that you took the time to leave us a 5-star review. Thank you! Regards, LensDirect Customer Happiness
Terence P.
The customer service Rep Kayla was very professional and helpful.
Reply from LensDirect.comNov 22, 2023
Hello Terence, We are incredibly grateful that you took the time out to leave us a 5-Star review. Regards, LensDirect Customer Happiness
Lalindra W.
Kayla was great
Reply from LensDirect.comNov 22, 2023
Hello Lalindra, Thank you for the 5-star review! We’re here to serve you anytime. Regards, LensDirect Customer Happiness
