Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Wesley P.
Oneal was very helpful and addressed my issue right away with a pleasant attitude!
Reply from LensDirect.comNov 21, 2023
Hello Wesley, Thank you for this touching note. It has been our absolute pleasure to serve you, and we hope that you return soon. Sincerely, LensDirect Customer Happiness
Tiffany G.
Kimia is always so responsive and helpful!
Reply from LensDirect.comNov 22, 2023
Hello Tiffany, We are incredibly grateful that you took the time out to leave us a 5-Star review. Regards, LensDirect Customer Happiness
Nichole
Keisha was kind and very helpful getting my order placed. It was a very smooth transaction.
Reply from LensDirect.comNov 21, 2023
Hello Nicole, We’re so grateful that you took the time to leave us a 5-star review. Thank you! Regards, LensDirect Customer Happiness
Joe L.
Kissel was pleasant and helpful
Reply from LensDirect.comNov 22, 2023
Hello Joe, We can’t wait to share your 5-star review with our team. They’ll be thrilled! Regards, LensDirect Customer Happiness
Dennis P.
Nyah was very pleasant, understanding, and accomodating! Dennis P
Reply from LensDirect.comNov 22, 2023
Hello Dennis, Thank you for the 5-star review! We’re here to serve you anytime. Best, LensDirect Customer Happiness
Joseph
Had an issue with my glasses and contacted their customer support and let them know how blind I am at the moment and Kissel, the representative, understood the severity of my issue and said she would do what she could. By the next morning I received a call and a resolution and free shipping. I can’t say enough good things about Kissel and the prompt response she gave me. They actually care about their customers. Unlike many other online based companies. Thank you very much Kissel!
Reply from LensDirect.comNov 21, 2023
Dear Joseph, Thank you so much for the wonderful five-star review! Your gratitude inspires our team to continue offering first-rate service. We consider it an honor to have you here. Regards, LensDirect Customer Happiness
Brian D.
Kayla was amazing she truly understood my needs and what I wanted and was happy to help me update my Shipp address!
Reply from LensDirect.comNov 21, 2023
Hello Brian, We appreciate the perfect score. Our aim is quality, and your comments motivate us to keep setting higher standards. Regards, LensDirect Customer Happiness
Deborah R Y.
Today, Kayla gave friendly, highly professional,and timely Customer Service in reference to my order. The desired frame was out of stock, and I needed to select a new one. There was no additional charge from Lens Direct! I will now select my new choice of eyeglass frames. Kayla also made sure that I was informed of the delivery time of 7-14 days. EXCELLENT! I recommend that Kayla train other staff to deliver the same level of customer service!
Reply from LensDirect.comNov 21, 2023
Hi Deborah, We sincerely appreciate you taking the time to share with us your experience at LensDirect. On behalf of our entire team, thank you for allowing us to serve you. All the best, LensDirect Customer Happiness
