Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Jan H.
She was very helpful with the situation
Reply from LensDirect.comNov 22, 2023
Thanks Jan, We appreciate the four stars and wonderful words. We’ll continue to aim higher. Regards, LensDirect Customer Happiness
Julie C.
Kurshel helped me finalize my prescription sunglasses order with ease! Highly recommend getting any glasses at Lensdirect!!
Reply from LensDirect.comNov 21, 2023
Hello Julie, Thank you for the 5-star review! We’re here to serve you anytime. Regards, LensDirect Customer Happiness
Tammy C.
Had many problems placing my order, my issue mostly, a couple with the site. Sharissa took care of all my requests to correct my issues. Fabulous service!!
Reply from LensDirect.comNov 21, 2023
Hi Tammy! Our team enjoys doing what they do because of customers like you. Your review just made our day. Thank you so much! Regards, LensDirect Customer Happines
Ning R.
The help from NYAH is swift and effective. Thanks!
Reply from LensDirect.comNov 22, 2023
Hello Ning, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.' Best, LensDirect Customer Happiness
Gig L.
Kissel was great. Also great job on the new website!
Reply from LensDirect.comNov 22, 2023
Hello Gig, We are incredibly grateful that you took the time out to leave us a 5-Star review. Best, LensDirect Customer Happiness
T M.
I had several questions about a couple orders. My lady I was working with was patient and professional. She was understanding and helpful.
Reply from LensDirect.comNov 21, 2023
Thank you so much Customer, We appreciate the perfect score. Your pleasure is our first priority, and we’re thrilled to have provided a wonderful experience. We hope to serve you once more shortly. Regards, LensDirect Customer Happiness
Luis C.
Sharissa was absolutely wonderful and helped me with all my questions, she was quick and professional, and more importantly, I had a wonderful day knowing my order was taken care of. She even helped me get my PD done and took the time to update it for me!
Reply from LensDirect.comNov 21, 2023
Hi Luis, It’s great to hear that you had a positive experience with LensDirect. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know. Regards, LensDirect Customer Happiness
Rob
I've been having trouble logging in. Then Kimia to the rescue. She was great and got me in. My experience with your company continues to be amazing due to people like her! Thank you Kimia!
Reply from LensDirect.comNov 22, 2023
Hello Rob, Amazing feedback. Thank you so much for giving us 5 stars! Best, LensDirect Customer Happiness
