Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Mitch
Didn't receive shipping info, but got it quickly once contacted customer service.
Reply from LensDirect.comOct 31, 2023
Hello Mitch, Thanks for your 5-star review! We sincerely appreciate your feedback. Regards, LensDirect Customer Happiness
Bridget
Bibi was kind and patient while assisting me with my problem
Reply from LensDirect.comOct 31, 2023
Hello Bridget, We can’t wait to share your 5-star review with our team. They’ll be thrilled! Regards, LensDirect Customer Happiness
Patrick S.
Natasha was super responsive and helpful! You should clone Natasha.
Reply from LensDirect.comNov 8, 2023
Hello Patrick, Thank you for being our customer and leaving us a wonderful 5-star review. Best, LensDirect Customer Happiness
Sayuri
Oneil was wonderful! He helped me place my order and even found me a discount. Amazing customer service
Reply from LensDirect.comNov 9, 2023
Hello Sayuri, We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Regards, LensDirect Customer Happiness
David
I received my new lenses today and am very happy with the results. I want to extend a special Thank You to Oneil for helping to expedite my order so that I could get my glasses and they got here very quickly after speaking with customer service!
Reply from LensDirect.comNov 8, 2023
Hello David, We appreciate the perfect score. Our aim is quality, and your comments motivate us to keep setting higher standards. Regards, LensDirect Customer Happiness
Bernabe
Ellen was super friendly and helpful. She’s definitely an asset to your organization.
Reply from LensDirect.comNov 9, 2023
Hello Bernabe, We can’t wait to share your 5-star review with our team. They’ll be thrilled! Regards, LensDirect Customer Happiness
Marvin Y.
I had a problem with lens I received and needs to return for adjustment. Kayla was polite and helpful in guiding me through the return process.
Reply from LensDirect.comNov 8, 2023
Hi Marvin! Our team enjoys doing what they do because of customers like you. Your review just made our day. Thank you so much! Regards, LensDirect Customer Happiness
Consumer
Kayla was very helpful, professional, and timely
Reply from LensDirect.comNov 8, 2023
Thank you so much, Customer! It fills us with pride to know that our service is valued by our community. We strive to be the best we can be every day. Regards, LensDirect Customer Happiness
