Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Adam C.
Great customer service by Kurshel! Thank you for being prompt!
Reply from LensDirect.comNov 9, 2023
Hello Adam, Thank you for being our customer and leaving us a wonderful 5-star review. Best LensDirect Customer Happiness
Debbie C.
Great customer service by Kimia, very quick response time.
Reply from LensDirect.comNov 8, 2023
Hello Debbie, Thank you for the 5-star review! We’re here to serve you anytime. Regards, LensDirect Customer Happiness
beth C.
Kurshel was VERY helpful and easy to talk to! Fast and easy assistance!
Reply from LensDirect.comNov 8, 2023
Hello, We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Regards, LensDirect Customer Happiness
Jason D.
Kimia was great and answered all of my questions. -Multiple frames in an order should be sent separately -Can use either shipping label on either frame. -No need to measure PD if it is on the prescription Thanks for the clarification!
Reply from LensDirect.comNov 9, 2023
Dear Jason, Thank you for your gracious words! We’re delighted to hear you enjoyed Kimia's service. Providing exceptional experiences is our top priority, and your feedback motivates us to keep exceeding expectations. We look forward to serving you again soon! Warm regards, LensDirect Customer Happiness
kim C.
Easy to order. Bibi was quick to respond to my emails. Excellent product. Good price.
Reply from LensDirect.comNov 9, 2023
Hello Kim, Thanks for the review! We hope to serve you again in the future. Best, LensDirect Customer Happiness
Scott S.
Her Help was very fast!
Reply from LensDirect.comNov 9, 2023
Hello Scott, Thank you very much for sharing your review. We love hearing from our customers. Regards, LensDirect Customer Happiness
Amanda G.
Bibi was amazing, quick responses and so helpful. They were very kind and willing to work with me on a mistake on my end that I had made with my order. Made me want to recommend this company to all my other poor visioned friends!
Reply from LensDirect.comNov 9, 2023
Hello Amanda, Your review means a lot to us. We always strive to give our best to help our clients and I’m glad that we exceeded your expectations. We hope to see you again soon! Best, LensDirect Customer Happiness
debra M.
This is the second time Oneil has taken my order. He is helpful, pleasant, knowledgeable, and goes through the ordering process with professional ease. I was really happy it was him that answered the phone again!
Reply from LensDirect.comOct 25, 2023
Hello Debra, Thank you for this touching note. It has been our absolute pleasure to serve you, and we hope that you return soon. Sincerely, LensDirect Customer Happiness
