Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Anna
Kayla was extremely helpful. She was able to identify my problem in locating my auto-refill plan, merges my two accounts, and assisted me with some other things. She was also prompt and friendly in our email exchanges. Great customer service!
Reply from LensDirect.comOct 25, 2023
Thank you for the five stars Anna. Those stars make our day brighter, and we’re always delighted to serve happy customers like you. Regards, LensDirect Customer Happiness
DanO
Efficient, timely, and professional. All that you could ask for!!
Reply from LensDirect.comOct 25, 2023
Hello Dano, Thanks a lot for your kind words and for sharing your 5-star review with the rest of our community. Best, LensDirect Customer Happiness
nicole K.
Bibi was very helpful and solved my problem of a bad prescription issue. It was very fast and helpful! Thanks again to Bibi.
Reply from LensDirect.comOct 25, 2023
Hello Nicole, We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Regards, LensDirect Customer Happiness
robert
Really amazing company. The lens quality was great. There was a mix up with the lens prescription and they fixed it super fast and rushed my order! I will be getting all my glasses here and the price was way better than my local eye doctor and even Target optical.
Reply from LensDirect.comOct 25, 2023
Hi Robert, You just made our day. We hope that you keep having the same experience with us. Regards, LensDirect Customer Happiness
Donna L.
Warren answered my questions and very politely and he refunded my money. I have had problems with other people. That is why I was amazed I was charged the $80. I did not okay. Because when I ordered. We could not I needed my Dr’s approval. Which I did with my Human Card. And I don’t need you anymore thank you. Also I need the refund badly. And I see Warren took care of that. Thank God.
Reply from LensDirect.comOct 25, 2023
Hello Donna, Thank you so much, we appreciate the perfect score. Your pleasure is our first priority, and we’re thrilled to have provided a wonderful experience. We hope to serve you once more shortly. Regards, LensDirect Customer Happiness
Cari S.
Bibi was very fast and helpful via text with all my needs. I didn’t have my account set up right or my order number and she updated my account and helped me set it up correctly and added my pd measurement as well.
Reply from LensDirect.comOct 25, 2023
Hello Carl, Amazing feedback. Thank you so much for giving us 5 stars! Regards, LensDirect Customer Happiness
Carolyn S.
My issues were resolved quickly and easily!
Reply from LensDirect.comOct 25, 2023
Hello Carolyn, We’re so grateful that you took the time to leave us a 5-star review. Thank you! Regards, LensDirect Customer Happiness
na
Bibi was excellent! Provided me all of the information I needed with exact details and got the process in motion before I could even finish reading, they were that fast and good at their job :) Made my whole experience very hassle free and made my day. Very sweet demeanor and a please to talk to. Deserve a raise in my opinion - one of the best customer service agents I have ever spoken to :)
Reply from LensDirect.comOct 25, 2023
Hi Customer! You’ve left a smile on the faces of our whole team with your kind words. Thank you so much for sharing this with us. We’re grateful that we had the opportunity to serve you. Regards, LensDirect Customer Happiness
