Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Nugget E.
Nyah was excellent in addressing my problem with an order. She was thorough and followed up with me.
Reply from LensDirect.comOct 23, 2023
Hello Nugget, Thanks for your 5-star review! We sincerely appreciate your feedback. Regards, LensDirect Customer Happiness
Shainah A.
Kimia was extremely helpful! In a matter of minutes, my inquiry was answered and it was (thankfully) the answer that I was hoping for because I really want to place an order with LensDirect! I certainly am immediately doing just that. Thank you so much, Kimia!!!
Reply from LensDirect.comOct 23, 2023
Dear Shainah, It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you. Regards, LensDirect Customer Happiness
Customer
The customer service rep was beyond awesome. Warren made my first online order wonderful. I am a techie dummie and he patiently walked me through everything. Painless transaction. I just changed companies and glad I did!
Reply from LensDirect.comNov 8, 2023
Hello Customer, Thank you for this touching note. It has been our absolute pleasure to serve you, and we hope that you return soon. Regards, LensDirect Customer Happiness
Teresa
Service was fast, but the prices were high.
Reply from LensDirect.comOct 23, 2023
Hello Teresa, We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Regards, LensDirect Customer Happiness
Jan B.
Easy to order, the best prices around, and customer service was very helpful and efficient.
Reply from LensDirect.comOct 23, 2023
Hello Jan, Thanks a lot for your kind words and for sharing your 5-star review with the rest of our community. Regards, LensDirect Customer Happiness
Jazmin U.
Bibi was very helpful and I was very glad for her assistance !
Reply from LensDirect.comOct 23, 2023
Hello Jazimin, We’re so grateful that you took the time to leave us a 5-star review. Thank you! Regards, LensDirect Customer Happiness
Madison G.
I made a mistake on the address and Keisha made it quick and easy to come up with a solution
Reply from LensDirect.comOct 23, 2023
Hello Madison, Amazing feedback. Thank you so much for giving us 5 stars! Regards, LensDirect Customer Happiness
Israela B.
First time ordering replacement lenses and I haven't received them yet, but I had a question and Kimia's response was immediate and very helpful! Unlike other customer service responses, it was clear that this wasn't automated and that's appreciated!
Reply from LensDirect.comOct 23, 2023
Dear Israela, It’s lovely to hear your kind words of appreciation for our hard-working staff at LensDirect. Thank you for choosing us. We hope to serve you again soon. Sincerely, LensDirect Customer Happiness
