Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
JT
Kissel did an outstanding job solving my problem. Excellent communication.
Reply from LensDirect.comNov 8, 2023
Hello JT, Thank you for this touching note. It has been our absolute pleasure to serve you, and we hope that you return soon. Sincerely, LensDirect Customer Happiness
Gage N.
Bibi Khan is the most outstanding customer service representative that I've ever had the pleasure of dealing with. I reached out just to get an inquiry of my order to make sure it went through since I need my lenses for an upcoming trip. She was not only helpful but went above and beyond by giving me a discount and expediting my order. I have been looking for a new supplier for contacts and thanks to Bibi I will now solely be buying from your company. And for what it's worth, I think she deserves a raise.
Reply from LensDirect.comOct 25, 2023
Dear Customer, It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you. Regards, LensDirect Customer Happiness
Kevin K.
Karielle with Lens Direct, was very Friendly and Helpful when I had an order change, she made my transaction go very smooth. I look forward to doing more business in the future. Thanks Kevin Kennedy Round Rock Texas
Reply from LensDirect.comOct 25, 2023
Hi Kevin, We sincerely appreciate you taking the time to share with us your experience at LensDirect. On behalf of our entire team, thank you for allowing us to serve you. All the best, LensDirect Customer Happiness
Kevin M.
I recently needed help with my account at Lens Direct, and an associate named Kurshel took charge of my problem and got it fixed real fast. If I ever have a problem in the future, I'll know who to contact!
Reply from LensDirect.comNov 8, 2023
Hi Kevin! Our team enjoys doing what they do because of customers like you. Your review just made our day. Thank you so much! Regards, LensDirect Customer Happiness
Jannette D.
Easy, friendly and fast
Reply from LensDirect.comOct 23, 2023
Hello Jannette, Thank you for the 5-star review! We’re here to serve you anytime. Regards, LensDirect Customer Happiness
Janet S.
Nyah was Efficient polite kind
Reply from LensDirect.comOct 23, 2023
Hello Janet, Amazing feedback. Thank you so much for giving us 5 stars! Regards, LensDirect Customer Happiness
Dale M.
My first time using lens direct will certainly not be my last! I was able to replace a set of bifocal lenses which were not working for me with a progressive and transitional pair from lens direct which I love. I immediately ordered a second pair for another frame I had and Kimia made the process seamless with quick responses and superb customer service.
Reply from LensDirect.comOct 23, 2023
Hello Dale, It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you. Best, LensDirect Customer Happiness
Elizabeth
Bibi was accommodating and communicative, did a very good job
Reply from LensDirect.comOct 23, 2023
Hello Elizabeth, Thank you for the 5-star review! We’re here to serve you anytime. Regards, LensDirect Customer Happiness
