Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Jace
Kissel was very helpful to fix my account problems and get my order processed faster.
Reply from LensDirect.comOct 23, 2023
Hello Jace, We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon. Regards, LensDirect Customer Happiness
Erie K.
Bibi was accommodating and quick
Reply from LensDirect.comOct 23, 2023
Hello Erie, We spotted your 5-star review. Wow! Thank you so much for trusting us, and we can’t wait to help you again in the future. Regards, LensDirect Customer Happiness
Deb N.
Keisha was extremely helpful and kind! Love lens direct!
Reply from LensDirect.comNov 9, 2023
Hello Deb, Thank you for this touching note. It has been our absolute pleasure to serve you, and we hope that you return soon. Sincerely, LensDirect Customer Happiness
Shayna C.
Bibi is amazing! She made an awful day truly so much better with her assistance. I went in to the conversation ready to never use Lens Direct again, and she was so wonderful and listened to my problem AND fixed it- I will shop with Lens Direct again thanks to Bibi!
Reply from LensDirect.comNov 9, 2023
Hello Shayna! We built LensDirect to provide the best possible service to every customer who shops with us. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. Sincerely, LensDirect Customer Happiness
Derek
Very responsive and helped me address all my questions!!
Reply from LensDirect.comOct 23, 2023
Hello Derek, We can’t wait to share your 5-star review with our team. They’ll be thrilled! Regards, LensDirect Customer Happiness
C P.
Very helpful, easy communication, quick to action.
Reply from LensDirect.comOct 23, 2023
Hello Customer, We can’t wait to share your 5-star review with our team. They’ll be thrilled! Regards, LensDirect Customer Happiness
Justin W.
Kimia was great I helping fill my two orders. Even asked how my day was going which you don’t get anymore from most customer service agents. Thank you again Kimia!
Reply from LensDirect.comOct 23, 2023
Hello Justin, Thank you so much for giving us 5 stars. You made our day! Regards, LensDirect Customer Happiness
Steven D E.
Always prompt.
Reply from LensDirect.comOct 23, 2023
Hello Steven, We’re so grateful that you took the time to leave us a 5-star review. Thank you! Regards, LensDirect Customer Happiness
