Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Felicia G.
Bibi was wonderful in assising to correct my error
Reply from LensDirect.comNov 9, 2023
Hello Felicia, We’re so grateful that you took the time to leave us a 5-star review. Thank you! Regards, LensDirect Customer Happiness
Sonja L.
Kimia was very helpful in assisting me with my order. Very quick response, tentative, and kind. This was my first experience using Lens Direct, but I will definitely be using them again.
Reply from LensDirect.comOct 23, 2023
Dear Sonja, I’m happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day! Regards, LensDirect Customer Happiness Kind Regards,
Zachary P.
Kurshel went above and beyond my expectations. This was my second fantastic experience with LensDirect. 2/2. :)
Reply from LensDirect.comNov 9, 2023
Hello Zachary, Thank you so much for your kind words! It’s always such a pleasure to see you shopping here with us at LensDirect. We can’t thank you enough for your ongoing support and can’t wait to have you with us again. Regards, LensDirect Customer Happiness
Maya G.
Great experience. Quick and Easy super helpful.
Reply from LensDirect.comOct 23, 2023
Hello Maya, We’re so happy to have you as a customer. You’re welcome to come again anytime. Best, LensDirect Customer Happiness
Wyatt W.
Kissel was very polite and welcoming to all my questions. She answered them swiftly and effectively.
Reply from LensDirect.comOct 23, 2023
Hi Wyatt! Our team enjoys doing what they do because of customers like you. Your review just made our day. Thank you so much! Regards, LensDirect Customer Happiness
Janine
I called because I had not gotten a shipped date. I spoke w/ Ellen who was wonderful & professional. She did confirm that my order is being processed & should ship out soon. She even escalated it to the shipping department in hopes it would ship out by tomorrow. I thanked her. I just wish that Lens direct could verify & ship a little faster.
Reply from LensDirect.comOct 23, 2023
Hi Janine! Thank you for visiting us at LensDirect. We want you to know how much we appreciate your review. Our staff works hard every day to give you the best experience possible. I’ll make sure to share your feedback with them. They’ll be thrilled to know their hard work has paid off. Best, LensDirect Customer Happiness
Edmond S.
Kissel helped take care of all my needs! Great customer service!
Reply from LensDirect.comOct 23, 2023
Hello Edmond, Thanks for your 5-star review! We sincerely appreciate your feedback. Regards, LensDirect Customer Happiness
Vadim E.
This was my first time ordering prescription replacement glasses online. At first I was a bit apprehensive but once I have spoken to Keisha and had all of my questions answered very professionally I was very happy with the service. I definitely would recommend LensDirect to anyone who needs their prescription done.
Reply from LensDirect.comOct 23, 2023
Hi Vadmin. We sincerely appreciate you taking the time to share with us your experience at LensDirect. On behalf of our entire team, thank you for allowing us to serve you. All the best, LensDirect Customer Happiness
