Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Katherine
Been having issues with my order and finally (I think) has been resolved! 10/23/23 NOPE! Don't usually do reviews or change them but still having issues with my order and not getting a reply. If I had known this was going to be such a hassle i never would have ordered in the first place.
Rob S.
Awesome experience with LensDirect ! Customer service is fantastic special thanks to Kurshel!!! Highly recommended! Rob ⭐️⭐️⭐️⭐️⭐️
Reply from LensDirect.comOct 23, 2023
Hello Rob, We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon. Regards, LensDirect Customer Happiness
Scott M.
Bibi was great! She worked with me on my order when the online order form wouldn't accept my PayPal payment. She called me and took my Visa card, put that on my account and verified all my information. My last order with LensDirect was also a success, making and installing lenses in a unique Standard Issue military frame that has enabled me to see much better after some serious eye operations. I doubled my order this time so that I would have a backup pair of glasses.
Reply from LensDirect.comOct 23, 2023
Hello Scott, We’re so grateful that you took the time out of your day to share your review with us, Scott. We’ll make sure that your customer representative Bibi receives your kind feedback. It will make their day! Regards, LensDirect Customer Happiness
Roger H.
Lots of competition in this arena. Have had negative experiences with others but have used this company twice with excellent results. Am getting ready to use them again to put new lenses in frames I found, liked, and purchased. Kimia helped me this time, and she was awesome. They keep it simple, and the quality of their work is much better than the handful of others who do a lot of advertising & hype about themselves. Pricing is fair, not much different than most. But it's money better spent!
Reply from LensDirect.comOct 25, 2023
Hi Roger, Our team is so grateful for the fantastic 5-star review! Your wonderful words make our day happier and inspire us to work harder. We’re overjoyed to have given you a good experience. Best, LensDirect Customer Happiness
Michelle V.
Kurshel was efficient with helping me.
Reply from LensDirect.comNov 9, 2023
Hello Michelle, Thanks a lot for your kind words and for sharing your 5-star review with the rest of our community. Regards, LensDirect Customer Happiness
Anuradha
The customer service was great! A response less than 24 hours and the adjusted my issue. Thanks! 😃
Reply from LensDirect.comNov 9, 2023
Hello Anuradha, Thank you for being our customer and leaving us a wonderful 5-star review. Best, LensDirect Customer Happiness
NoNameProvided
I had difficulty finding an invoice without knowing the email and my online agent Kimia was extremely helpful in finding what I needed. I have found lensdirect to be fast and great to work with based on this experience and my recent order.
Reply from LensDirect.comNov 9, 2023
Hi Customer! Our team enjoys doing what they do because of customers like you. Your review just made our day. Thank you so much! Sincerely, LensDirect Customer Happiness
Suzanne J.
He was quick, polite and helpful.
Reply from LensDirect.comNov 9, 2023
Hello Suzanne, Thank you for the 5-star review! We’re here to serve you anytime. Best, LensDirect Customer Happiness
