Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Patti H.
Kissel was very helpful and answered All of the questions I posed to her.
Reply from LensDirect.comNov 9, 2023
Hello Patti, We really appreciate you sharing your review of our service. Thank you! Regards, LensDirect Customer Happiness
Craig R.
Keisha very helpful.
Reply from LensDirect.comNov 9, 2023
Hello Craig, We’re so grateful that you took the time to leave us a 5-star review. Thank you! Regards, LensDirect Customer Happiness
Robert C.
Keisha was polite, professional, and took care of my order from start to finish.
Reply from LensDirect.comNov 9, 2023
Hello Robert, We appreciate the perfect score. Our aim is quality, and your comments motivate us to keep setting higher standards. Best, LensDirect Customer Happiness
Ron
Nyah responded quickly and saw to it that my glasses got processed in a timely manner.
Reply from LensDirect.comNov 9, 2023
Hi Ron, Your five-star review sent us over the moon. Thank you for placing your trust in us. Our entire team deeply appreciates it. Best, LensDirect Customer Happiness
MACK
The customer service is awesome. Kimia was very helpful
nso
Everyone has been very responsive and SHARISSA has gone above and beyond to help me sort out what I need given the complications of Lasik and cataract surgery. Good folks. Very nice to deal with.
Reply from LensDirect.comNov 9, 2023
Hello Customer, Thank you for taking the time to leave us a five-star rating! We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future! Sincerely, LensDirect Customer Happiness
peter F.
Used many time all with great results. Good quality lens, I recommend to friends who ask who I would use.
Reply from LensDirect.comNov 9, 2023
Hello Peter, Thank you so much for giving us 5 stars. You made our day! Regards, LensDirect Customer Happiness
Bob
Well, this is the first time using LensDirect and I messed up my order by entering negative numbers for power instead of positive numbers. I was freaked out that I was going to receive the wrong lens prescription and waste $100, but Kimia helped me and was very kind. Got me all set up and I really appreciate Kimia's help! Because of Kimia's help I will definitely continue to use LensDirect.
Reply from LensDirect.comNov 9, 2023
Hello Bob, Your review means a lot to us. We always strive to give our best to help our clients and I’m glad that we exceeded your expectations. We hope to see you again soon! Regards, LensDirect Customer Happiness
