Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Den M.
Sharissa and the team at Lens Direct made the process easy. It gave me more autonomy over my order than I usually get when I buy glasses through a store and I got a set of replacement lenses for frames I already have!
Reply from LensDirect.comNov 9, 2023
Hello Den, We’re so grateful that you took the time to leave us a 5-star review. Thank you! Regards, LensDirect Customer Happiness
Troy H.
I was having issues accessing my account. Kurshel was a great help at getting me into my account, and expediting my order for me.
Richard B.
Lens Direct is always super quick and helpful ; I get orders wrong ALL the time (I wish they had a direct order from the prescription page so I knew which order I was doing in a two lens household!) - SHARISSA is awesome, friendly and fast!!
Customer
Smooth customer service experience, Karielle was amazing, friendly, and extremely helpful - one of the best customer service experiences I've had in a while!
Olga U.
My request was resolved by Karielle. Great customer service and superior quality of glasses.
Reply from LensDirect.comNov 9, 2023
Hello Olga, We appreciate the perfect score. Our aim is quality, and your comments motivate us to keep setting higher standards. Regards, LensDirect Customer Happiness
Linda H.
Polite, helpful and let me know that they held off until I gave them the correct prescription.
Reply from LensDirect.comNov 9, 2023
Hello Linda, Thank you for being our customer and leaving us a wonderful 5-star review. Regards, LensDirect Customer Happiness
Andrea M.
Karielle is an outstanding CM manager. It's my first time ordering on your site and she put my mind at ease and recommended updates to my order. I trust her!
Reply from LensDirect.comNov 9, 2023
Hi Andrea, Your five-star review sent us over the moon. Thank you for placing your trust in us. Our entire team deeply appreciates it. Regards, LensDirect Customer Happiness
Richard T.
Karielle did a great job sorting out my issue. Appreciate her
