LensDirect.comReviews of lensdirect.com

Fast accurate information

Kimia was excellent. I mistakenly ordered contacts when I already had a subscription set up. Kimia was very helpful and clear with answers to my questions. Give Kimia a raise! I was pretty stressed and she gave me relief.

Kayla helped me with my problem and kept me informed throughout the process, great communication skills

It was very easy to order contacts from LensDirect. Plus the sale made a good deal a better deal! KURSHEL was a great help as I finalized my order and submitted my prescription. It was a wonderful experience.

I sent off 2 pairs of Ray-Bans (one sunglasses, one clear) in order to get replacement lenses. In both cases, the lenses were not checked in until they had been at the facility for over1 week per USPS tracking. I first received my clear glasses back after about 3 weeks of waiting. The temples were bent WAAAY out, and they didn't fit on my face any longer. Also, the lenses themselves were not fitted into the glasses at all, with the edges sticking out. I had to manually remove and reset the lenses. Also, the lense window of the glasses were bent, almost as if they were melted and re-hardened out of place. My glasses were basically ruined. I then received my sunglasses about 2 weeks later, which had much of the same issues as the clear glasses. I also noticed that the left lens window was now SMALLER than the right, and was a completely different shape. Now these glasses look like a pair of cartoon glasses or something. I have a second pair of the same model with non-prescription lenses, and under comparison it is very obvious that LensDirect ruined my Ray-Bans. Both frames cost >$300. I've used Overnight Glasses before LensDirect, and they were much quicker and had no issues upon return. Take your money elsewhere.

Kayla was very helpful and quick to help. No hoops to jump through. Just fast and pleasant service!

Kurshel was helpful.

Warren at Lensdirect was very helpful at getting my contact order shipped in a very timely manner. The customer service here was top notch. I will purchase again when I need my contacts.