Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Russ S.
Karielle was pleasant, patient and EASY TO UNDERSTAND! That means a LOT in today's world. Thank You! Russ S.
Reply from LensDirect.comOct 11, 2023
Hello Russ, We appreciate the perfect score. Our aim is quality, and your comments motivate us to keep setting higher standards. Regards, LensDirect Customer Happiness
Rhonda R.
Every customer service agent I’ve talked to has been wonderful .. also the best pricing around .
Reply from LensDirect.comOct 11, 2023
Thanks for the 5-star review, Rhonda. You made our day! We look forward to making your day again real soon. Best, LensDirect Customer Happiness
Artisto E.
Kimia from chat support was excellent, very patient and positive. This was a great experience due to answered questions, timely response, and the fact that Kimia actually took time to resolve this matter shows that she really cares about the customers.
Reply from LensDirect.comOct 11, 2023
Dear Artisto, thank you so much for your kind review. We are thrilled that you enjoyed experience your with LensDirect so much. Reviews like this make our day, and we appreciate the detailed feedback. We value customer happiness above all else, so we are grateful for your kind words. Looking forward to your next experience. Hopefully, we’ll impress you once again. Regards, LensDirect Customer Happiness
Cosmo V.
Thank you so much for being a great customer service rep Kimia you saved the day ❤️
Reply from LensDirect.comOct 11, 2023
Hello Cosmo, Your compliment means the world to us because we work hard to give each of our customer the greatest possible experience. We appreciate you picking our hotel and leaving a wonderful review. Regards, LensDirect Customer Happiness
Jennifer N.
Natasha was very helpful!
Reply from LensDirect.comOct 11, 2023
Hello Jennifer, We’re so grateful that you took the time to leave us a 5-star review. Thank you! Regards, LensDirect Customer Happiness
Paula L.
Bibi was awesome!! She helped me get my prescription reordered when the website wouldn’t work for me. Very patient and helpful!!
Reply from LensDirect.comOct 11, 2023
Thank you for the five stars Paula. Those stars make our day brighter, and we’re always delighted to serve happy customers like you. Regards, LensDirect Customer Happiness
SMT
I've used another company for replacement lens previously and didn't have a good experience. I called to confirm they received my prescription and Kissel took the time to answer all my questions. I'm looking forward to a great experience this go-around. Thank you.
Reply from LensDirect.comOct 11, 2023
Thanks for the 5-star review, SMT. You made our day! We look forward to making your day again real soon. Best, LensDirect Customer Happiness
Soundguy
Website design is not good. Widgets don’t work. Customers service is subpar covering up for a pitiful company. I totally regret using this service, and will never choose them again.
