Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Erik B.
Karielle in support was very helpful!
Reply from LensDirect.comOct 5, 2023
Hi Erik, We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Regards, LensDirect Customer Happiness
D M.
I worked with Bibi on a exchange and return on 2 pair of glasses for my son. Bibi responded to my email and was very helpful, timely, professional. Bibi answers all my questions and was able to provide me with the help that I needed. Bibi thank you for all your help.
Reply from LensDirect.comOct 5, 2023
Hi D. Moe, Thanks a lot for your kind words and for sharing your 5-star review with the rest of our community. Best, LensDirect Customer Happiness
Charlie
When I compared the different options for putting lenses into empty frames, Lena Direct stood out as hands down the most convenient and affordable option. No hassle of printing off a shipping label or finding the right box to mail without damaging because lens direct sends out a box and label that is prepaid so that all I have to do is drop my frames first into the box mailer they sent and then in to the box at the post office. Kissell from customs support called to follow-up my choice of lense material and thickness. She was informed, patient and thorough
Reply from LensDirect.comOct 5, 2023
Dear Charlie, It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you. Regards, LensDirect Customer Happiness
Wayne
I made changes to my prescription sunglass lens order & forgot to add my script again. The chat worked great except my cell went down so I called from a better location. Talked to a very nice young lady named Kissel & she got me & my order squared away super quick.
Reply from LensDirect.comOct 5, 2023
Hi Wayne, We sincerely appreciate you taking the time to share with us your experience at LensDirect. On behalf of our entire team, thank you for allowing us to serve you. All the best, LensDirect Customer Happiness
Grace P.
Bibi was patient and accommodating to my issue and assisted me in getting it resolved
Reply from LensDirect.comOct 5, 2023
Dear Grace, I’m happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day! Kind Regards, LensDirect Customer Happiness
Grant M.
👍did a good job
Reply from LensDirect.comOct 5, 2023
Hello Grant, Thank you so much for giving us 5 stars. You made our day! Regards, LensDirect Customer Happiness
Lauren
Warren was very helpful.
Reply from LensDirect.comOct 5, 2023
Hello Lauren, Thank you for the 5-star review! We’re here to serve you anytime. Best, LensDirect Customer Happiness
ALFRED SCUDERI U.
Very courteous and very professional.
Reply from LensDirect.comOct 5, 2023
Hello Alfred, Thanks for your 5-star review! We sincerely appreciate your feedback. Regards, LensDirect Customer Happiness
