Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Ylenia D.
SHARISSA was right to the point and very nice! Lens direct has helped me for many years!
Reply from LensDirect.comOct 4, 2023
Hello Yienia, Thanks for your 5-star review! We sincerely appreciate your feedback. Regards, LensDirect Customer Happiness
Vasyl
This company it’s a joke. It’s been two months without my eyeglasses. Send them for lens replacement. Every time I’m calling customer service, they keep telling me that will take another 1-2 days to ship. Just called them again and I was told maybe they will ship mid of next week. Unreal. Not even sure if I’ll get my Oakley frames back. What a scam. UPDATE: after a while and about 5 times contacted customer service I finally received my eyeglasses. I have send my eyeglasses on my original OAKLEY leather case and they sended them back on cheap lensdirect white case which is 3 times bigger then my eyeglasses. That case is probably made for sunglasses not even eyeglasses. Contacted them again and I was told they will look for my case in the lab. I just have to share my experience with this company. Stay away. There is so many companies who really cares for they're customers.
Reply from LensDirect.comOct 4, 2023
Dear Vasile, We're sorry to hear that you experienced a delay in receiving your order. We understand how frustrating this can be and we apologize for any inconvenience. I was able to locate your order details and noticed that the lens has shipped and is awaiting carrier pickup. We will investigate this further and take steps to ensure that this doesn't happen again. Please contact us directly at 1-800-536-711 so we can make arrangements. We're thankful for your feedback and will take the necessary steps to improve. Regards, LensDirect Customer Happiness
Cheryl D.
Excellent excellent speedy professional customer rep Nyah was the best
Reply from LensDirect.comOct 4, 2023
Hello Cheryl, We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon. Regards, LensDirect Customer Happiness
Carlo
Sharissa understood my problem immediately and quickly solved it fo me.
Reply from LensDirect.comOct 4, 2023
Hello Carlo, Thank you for being our customer and leaving us a wonderful 5-star review. Regards, LensDirect Customer Happiness
Guru
Excellent help by Kayla in escalating the shipping requirements and making sure my son gets the replacement contacts in time. Thanks Kayla
Reply from LensDirect.comOct 4, 2023
Hello Guru, We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Regards, LensDirect Customer Happiness
Elizabeth L.
I’m a very happy and satisfied customer with my lenses purchase with this great company. Reasons are many to mention,but I have to say that their prices are very reasonable and of great quality. Kurshel and other team members helped me with any updates and questions I had. Fantastic customer service experience, Thank you all.
Reply from LensDirect.comOct 4, 2023
Dear Elizabeth, We’re so happy to hear you had a great experience at LensDirect. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Sincerely, LensDirect Customer Happiness
Michele H.
Nyah was very helpful!
Reply from LensDirect.comOct 5, 2023
Hi Michele, Our team enjoys doing what they do because of customers like you. Your review just made our day. Thank you so much! Regards, LensDirect Customer Happiness
Yann O.
Excellent customer service. Helpful and friendly
Reply from LensDirect.comOct 5, 2023
Hello Yann Thank you so much for giving us 5 stars. You made our day! Sincerely, LensDirect Customer Happiness
