Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Kristen
Ellen was great! She was very kind in assisting me and answering all of my questions.
Reply from LensDirect.comOct 4, 2023
Hello Kristen, We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day! Regards, LensDirect Customer Happiness
LCS
I was able to send LensDirect a pair of frames that had been unused and laying in a drawer for years. I really liked these frames but the perscription lenses in them were very old. I have a recent perscription of which I sent a picture to LensDirect and they sent me a pre-paid box to mail the them the frames. The price of the new lenses was more than reasonable and I received them in the mail in about 12 days. My new glasses fit perfect, look great, and the lense perscription is right on. I paid less for the new lenses than I would have had to pay for just the frames in a glasses store.
Reply from LensDirect.comOct 4, 2023
Hi Customer, We sincerely appreciate you taking the time to share with us your experience at LensDirect. On behalf of our entire team, thank you for allowing us to serve you. All the best, LensDirect Customer Happiness
Brittney
Forgotnro update my card. Hard to call to change my payment method. Ellen was helpful in doing so and the process was quick. She made sure the transaction went through. Second time I've had to call customer service & they've always been kind.
Reply from LensDirect.comOct 5, 2023
Hello Brittney, Amazing feedback. Thank you so much for giving us 5 stars! Regards, LensDirect Customer Happiness
Terry F.
I am not real savvy on a computer. But Ellen had great patience during a 30 min call and got the job done.
Reply from LensDirect.comOct 5, 2023
Hello Terry, Thank you so much for giving us 5 stars. You made our day! Regards, LensDirect Customer Happiness
DJ K.
Kayla was exceptionally pleasant and helpful and resolved my issues easily and quickly. I did not have to deal with much automation before being put through to someone. One of the best customer service experiences ever
Reply from LensDirect.comOct 5, 2023
Dear Dj. Kam, It’s lovely to hear your kind words of appreciation for our hard-working staff at LensDirect. Thank you for choosing us. We hope to serve you again soon. Sincerely, LensDirect Customer Happiness
Joe F.
Keisha was great! She answered all of my questions, and was exceptionally professional and courteous.
Reply from LensDirect.comOct 5, 2023
Hello Joe, Thanks for your 5-star review! We sincerely appreciate your feedback. Regards, LensDirect Customer Happiness
Michael D.
This place is a joke. I ordered glasses, waited a month to get them back. The left eye is all blurry. I contacted them and they acted like they were doing me a favor to make them right. I threw them in the garbage and went to my local eye doctor. Big mistake!
Reply from LensDirect.comOct 4, 2023
Hi Michael, I’m so disappointed to read about your experience—this isn’t what we want for our customers at all! We apologize for any inconvenience or frustration you may have experienced with your lens replacement order. In the hopes that this may put things right, I looked through your account information and saw that a recut order can be processed for you. We would also like to offer you a discount on your next purchase. Please contact us directly at 1-800-536-7111 so we can make arrangements. We're thankful for your feedback and will take the necessary steps to improve. Gratefully yours, LensDirect Customer Happiness
Jim D.
Quick and Outstanding customer service. Kurshel was very quick to respond, understand the confusion on my part and took the corrective actions to make my order 100% correct. Thanks again Kurshel!
Reply from LensDirect.comOct 5, 2023
Hello Jim, We can’t wait to share your 5-star review with our team. They’ll be thrilled! Regards, LensDirect Customer
