Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Paul E.
I was overall happy with my experience. The only issue I had was how long it took to process the order and have it shipped. No big deal! In the future, I will order earlier.
Reply from LensDirect.comOct 25, 2023
Hello Paul, We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day! Regards, LensDirect Customer Happiness
Ashley U.
Kurshel was amazing. Quick and very helpful customer service.
Reply from LensDirect.comOct 23, 2023
Hello Ashley, Thank you for the 5-star review! We’re here to serve you anytime. Regards, LensDirect Customer Happiness
Zymir R.
Keisha was extremely helpful w/ my order!
Reply from LensDirect.comNov 9, 2023
Hi Zymir! Our team enjoys doing what they do because of customers like you. Your review just made our day. Thank you so much! Regards, LensDirect Customer Happiness
Katherine
Kimia was very helpful in answering my questions and helping me with my order. Thank you!
Reply from LensDirect.comOct 23, 2023
Hello Katherine, We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Best, LensDirect Customer Hapiness
S. H.
Easy ordering process and fast shipping.
Reply from LensDirect.comOct 23, 2023
Hello Customer, We can’t wait to share your 5-star review with our team. They’ll be thrilled! Regards, LensDirect Customer Happiness
The Stone M.
Very easy process
Reply from LensDirect.comOct 23, 2023
Hello Customer, We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Regards, LensDirect Customer Happiness
Anthony Michael S.
Made my experience simple
Reply from LensDirect.comOct 23, 2023
Hello Anthony, We’re so grateful that you took the time to leave us a 5-star review. Thank you! Regards, LensDirect Customer Happiness
Anne
KEISHA was wonderful and patient with the questions and request. I had difficulty including my prescription to my order and she handled it very quickly.
Reply from LensDirect.comNov 9, 2023
Hi Anne! It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you. Regards, LensDirect Customer Happiness
